Sierra Ewing-Brown
Indianapolis,IN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Lead Key Holder
Dollar General Store
Indianapolis, IN
04.2024 - Current
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Reviewed daily sales reports for accuracy and made recommendations for improvement where applicable.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Provided guidance on proper use of POS system including cashier training programs.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Assistant Manager, Assistant Marketing Director and Sales Representative
CC Bodycare
Indpls, IN
09.2023 - 11.2023
- Maximized customer satisfaction and loyalty through the successful selling of natural body care items
- Provided free samples of merchandise to clients
- Optimized store advertising through TikTok video placements.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Landscaper and Youth Organizer
Groundworks Indy
Indpls, IN
03.2023 - 09.2023
- Collaborated on landscaping projects of various scales across multiple locations in Indiana
- Collaborated with youth to execute landscaping initiatives during the summer season
- Provided guidance to young individuals in practicing mindfulness and cultivating essential life skills.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cut grass in even lengths with power mowers or hand shears.
- Ensured proper disposal of all waste generated from job sites.
Food Runner & Busser
Chilli’s
Indpls, IN
02.2023 - 03.2023
- Provided exceptional customer service by promptly serving food and beverages.
- Ensured clean and organized dining areas by promptly bussing tables
- Prepared and served quesadilla platters to customers in a prompt and efficient manner
- Provided assistance to other bussers or waitstaff when needed.
- Bussed and reset tables in an orderly fashion.
- Replenished napkins, condiments, silverware and glassware as needed.
Brand Ambassador
Forever 21
Indpls, IN
09.2022 - 02.2023
- Assisted customers in selecting their ideal attire
- Offered support to customers with fitting room needs
- Assisted customers in the clothes checkout process.
- Maintained a clean and organized work area throughout the shift.
- Greeted customers and provided excellent customer service.
- Performed general housekeeping duties such as sweeping floors, dusting shelves.
- Operated a cash register to accurately process sales transactions.
- Helped other team members as needed during peak business times.
Team Lead
Aldo
Indpls, IN
12.2022 - 01.2023
- Satisfaction of customers guaranteed through excellent care and top-notch service for their purchased items
- Provided guidance to customers in finding the appropriate shoe for their needs
- Streamlined the process of getting items ready for shipping.
- Coached team members on best practices for achieving success in their roles.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Supported sales team members to drive growth and development.
- Reviewed customer complaints to determine appropriate methods for resolution.
Server Assistant & Hostess
Punch Bowl Social
Indpls, IN
09.2022 - 10.2022
- Created a standardized table layout for each individual table during shift
- Contributed to a positive dining experience by consistently assisting with table bussing throughout shift
- Ensured efficient and prompt service for every table
- Guided customers to their designated tables
- Handled customer reservations.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Checked identification for guests who appeared under age 21.
- Took reservations over phone and in person.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests upon arrival and provided them with menus.
Server Assistant
Nada
Indpls, IN
08.2022 - 09.2022
- Constructed customized table layouts for every individual table on duty
- Provided continuous table bussing services throughout work period
- Provide exceptional service by promptly serving meals to customers at each table.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Collaborated with team members to achieve daily goals within specified time frame.
- Followed health code standards while handling food and beverage items.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Ensured that all utensils were sanitized properly before use.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
Assistant Manager
Dee’s Unique Wall Art
Indpls, IN
05.2017 - 08.2022
- Marketed and distributed art, jewelry, and watches at competitive rates in the entire Indianapolis area
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier
McDonald’s
Indpls, IN
05.2022 - 06.2022
- Ensured smooth operation of drive-thru window
- Received and processed customers' food orders
- Delivered excellent customer service while handling food orders.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Provided assistance with catering orders when needed.
- Inspected orders to make sure they were accurate before handing them to customers.
- Greeted customers and provided friendly customer service.
- Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
- Processed payments, gave change and issued receipts for orders.
- Rotated stock to ensure freshness of products.
- Verified that all required documents were filled out correctly prior to closing register at the end of each shift.
- Handled customer complaints in a professional manner while following company policies and procedures.
- Maintained cleanliness of work area throughout shift.
Cashier
Family Dollar
Indpls, IN
03.2022 - 05.2022
- Suggested efficient scanning and bagging techniques to enhance customer experience.
- Maintained aisle organization consistently during shifts.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Operated point-of-sale systems accurately to process payments from customers.
- Inspected purchased items for defects before handing them over to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
Sales
Metro by T-Mobile
Indpls, IN
12.2020 - 02.2021
- Provided support in processing customer phone bill payments
- Experienced multiple successful transactions involving the sale of phones and other electronic devices
- Assisted in transition of customers to Metro by T-mobile.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Greeted customers, provided information about products and services.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Processed payments for purchases using cash, credit cards or other payment methods.
- Advised customers on additional products such as insurance plans, chargers, cases.
- Attended training sessions to stay abreast of new technology trends related to cell phones and accessories.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Assisted customers in selecting a phone plan that best suited their needs.
- Recorded customer feedback on sales performance and product satisfaction levels.
- Verified customer's identity before activating new devices.
- Demonstrated how to use new phone models and accessories.
- Explained features of cell phones to potential buyers and answered questions.
Folder
Specialty Cleaners
Indpls, IN
08.2020 - 11.2020
- Demonstrated proficiency in folding diverse garments
- Maintained organization by storing folded clothing in plastic vacuumed bags
- Maintained daily cleanliness of work area by disposing vacuumed bags into large bins.
- Folded freshly pressed clothes neatly and packaged them according to customer requests.
- Organized the work area to ensure a safe and efficient environment was maintained at all times.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Assisted in stocking shelves with supplies and materials needed for dry cleaning services.
Cashier
Taco Bell
Indpls, IN
07.2020 - 08.2020
- Delivered exemplary assistance to customers in the drive-thru
- Utilized effective communication skills to accurately record and fulfill customer orders.
- Implemented effective procedures for the handling of customer's food.
Cashier
McDonald’s
Indpls, IN
08.2019 - 05.2020
- Provided exceptional customer service in fast-paced drive-thru environment
- Assisted customers with placing their orders promptly and accurately
- Managed customer food orders in a professional manner.
- Kept accurate records of sales transactions for end-of-day reconciliation purposes.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Cashier
Walmart
Carmel, IN
11.2019 - 12.2019
- Completed cash transactions for customer purchases
- Diligently managed customer purchases by packaging with care.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Cashier
Wendys
Indpls, IN
02.2018 - 03.2018
- Ensured accurate handling of customer orders in a fast-paced environment
- Demonstrated a strong ability to handle customer requests and inquiries related to food ordering.
- Managed food for customers.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Followed all safety protocols while operating kitchen equipment such as fryers, ovens, grills.
- Inspected orders to make sure they were accurate before handing them to customers.
- Greeted customers and provided friendly customer service.
- Operated cash registers, credit card machines and other related equipment accurately.
Cashier
Burger King
Indpls, IN
08.2017 - 10.2017
- Skillfully oversaw the handling of customer food orders.
- Ensured compliance with food safety standards while handling food
- Successfully implemented strategies to optimize drive-thru efficiency.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
- Performed opening, closing duties such as restocking supplies and cleaning counters, tables, floors at the end of each shift.
- Inspected orders to make sure they were accurate before handing them to customers.
Education
High School Diploma -
Shortridge High School
06.2020
Skills
- Great communication
- Teamwork and interpersonal skills
- People skills
- Problem-solving abilities
- Leadership skills
- Cash Handling Accuracy
- Team motivation
- Sales Leadership
- Customer Service
- Store Organization
- Customer Assistance
- Flexible Hours
- Product Knowledge
- Self Motivation
- Written Communication
- Multitasking
- Organizational Skills
- Register Opening and Closing
- Excellent Communication
- Event Coordination
- Project Support
- Social Media Platforms
- Event Planning
- Advertising
- Sales tactics
- Retail Sales
- Product Sales
- Outside Sales
Awards
- Most Musiciallical Talented Award in middle & high school
- Great Leadership Award in major plays, jobs, and in high school
Timeline
Lead Key Holder
Dollar General Store
04.2024 - Current
Assistant Manager, Assistant Marketing Director and Sales Representative
CC Bodycare
09.2023 - 11.2023
Landscaper and Youth Organizer
Groundworks Indy
03.2023 - 09.2023
Food Runner & Busser
Chilli’s
02.2023 - 03.2023
Team Lead
Aldo
12.2022 - 01.2023
Brand Ambassador
Forever 21
09.2022 - 02.2023
Server Assistant & Hostess
Punch Bowl Social
09.2022 - 10.2022
Server Assistant
Nada
08.2022 - 09.2022
Cashier
McDonald’s
05.2022 - 06.2022
Cashier
Family Dollar
03.2022 - 05.2022
Sales
Metro by T-Mobile
12.2020 - 02.2021
Folder
Specialty Cleaners
08.2020 - 11.2020
Cashier
Taco Bell
07.2020 - 08.2020
Cashier
Walmart
11.2019 - 12.2019
Cashier
McDonald’s
08.2019 - 05.2020
Cashier
Wendys
02.2018 - 03.2018
Cashier
Burger King
08.2017 - 10.2017
Assistant Manager
Dee’s Unique Wall Art
05.2017 - 08.2022
High School Diploma -
Shortridge High School
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