Sierra Brown
Augusta,GA
Summary
Proven track record in enhancing tenant satisfaction and streamlining leasing processes at Sterling Group, showcasing expertise in CRM software and exceptional customer service. Leveraged creative problem-solving to exceed leasing targets, while maintaining strict adherence to fair housing regulations. Demonstrates strong capabilities in database management and building rapport, contributing to significant improvements in operational efficiency and client relations.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Sterling Group
04.2021 - 10.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
Insurance Account Representative
Teleperformance
09.2019 - 03.2020
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Handled multi-line accounts encompassing property and casualty insurance as well as life and health policies with diligence and attention to detail.
- Assisted clients in navigating complex policy language, ensuring thorough understanding of coverage details and benefits provided by their plans.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues related to insurance policies.
- Provided exceptional customer service through clear communication, proactive problem-solving, and personalized support during the claims process.
Assembler
Jiffy Lube Oil Change Center
05.2017 - 05.2018
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed client relationships through regular check-ins and updates on vehicle progress.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Westside High School
Augusta, GA05.2017
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- CRM Software
- Phone and Email Etiquette
- Leasing and sales
Timeline
Leasing Consultant
Sterling Group
04.2021 - 10.2022
Insurance Account Representative
Teleperformance
09.2019 - 03.2020
Assembler
Jiffy Lube Oil Change Center
05.2017 - 05.2018
High School Diploma -
Westside High School
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