Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Volunteer Work
Timeline
Generic

Sierra Brown

Milford,KS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Key Management
03.2023 - 01.2024
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Assistant Property Manager/Property Manager

Independence Place Apartments
04.2021 - 01.2023
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Activity Director

Open Arms Retirement Center
06.2020 - 12.2020
  • Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
  • Boosted social interaction among residents through organizing regular events, outings, and group activities.
  • Developed strong relationships with residents and their families, fostering a supportive community environment.
  • Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
  • Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
  • Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
  • Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
  • Established partnerships with local organizations to provide additional resources and opportunities for residents'' enrichment.
  • Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
  • Implemented creative marketing strategies to promote upcoming events and encourage maximum participation from residents.
  • Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
  • Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
  • Increased physical fitness levels among residents by designing exercise programs tailored to individual abilities and preferences.
  • Assisted in maintaining a safe living environment by conducting regular safety checks on equipment used during activity sessions.
  • Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
  • Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
  • Monitored overall health and well-being for participants in activity programs by regularly reviewing medical records and communicating with healthcare providers as needed.
  • Developed monthly life enrichment calendar and published electronically and in print.
  • Stretched minimum annual budget of $4,800 to cover planned activities through creative use of resources.
  • Maintained running inventory of supplies and purchases to monitor budget expenditures.
  • Completed resident evaluations for discharge to provide reports on mobility limitations to smooth care transition and promote continued resident activity.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Caregiver

Behavioral and Language Treatment Center
02.2019 - 03.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Claim Estimator

Lindale Auto Body
06.2018 - 02.2019
  • Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
  • Streamlined estimation process for faster turnaround times with the implementation of new software tools.
  • Enhanced communication between departments by providing detailed cost breakdowns and explanations for project bids.
  • Reduced time spent on data entry tasks, implementing an organized system for tracking historical pricing information.
  • Developed strong relationships with suppliers, negotiating favorable prices and terms to lower material costs.
  • Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
  • Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
  • Continuously improved estimating procedures by staying updated on industry trends and attending relevant training courses.
  • Assisted in securing high-value contracts by preparing competitive yet profitable bid packages tailored to client needs.
  • Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
  • Reviewed completed projects'' actual costs compared against estimates as part of a continuous improvement process, refining future estimates based on lessons learned.
  • Contributed to company success by consistently meeting or exceeding target profit margins on awarded projects.
  • Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Prepared material orders to complete projects on time and within budget.
  • Reviewed and approved invoices and change orders to monitor project expenses and reflect any change to scope in project budget.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Gathered data on materials, labor and equipment costs to determine total costs of projects.

Sales Manager

Kennedy's Kids Consignment & Resale
06.2016 - 05.2018
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Teacher

Bright Beginnings Early Learning Center
08.2016 - 03.2017
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Incorporated multiple types of teaching strategies into classroom.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Created and developed lesson plans to meet students' academic needs.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.

Cashier

Chicken Express
11.2015 - 05.2016
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
  • Prepared food orders accurately and efficiently, adhering to strict quality control standards.
  • Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
  • Served as a reliable employee with consistent punctuality and attendance record, setting an example for colleagues to follow suit.
  • Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
  • Ensured compliance with local health regulations through diligent adherence to sanitation guidelines in both front-and back-of-house areas.
  • Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted with inventory management, resulting in reduced food waste and improved stock rotation.
  • Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.

Education

Certification - Human Resources Management

Montana State University - Bozeman
Bozeman, MT
01.2024

Certification - Business Administration And Management

Fayetteville Technical Community College
01.2020

High school diploma -

Lindale High School
01.2016

Skills

  • Quick study
  • Energetic and self-motivated team player
  • Strategic Planning
  • Money Handling
  • Negotiation
  • Business Administration
  • Sales Growth
  • Team Motivation
  • Sales Management
  • Data entry
  • Property Management
  • Fair Housing Regulations
  • Accounting
  • Event Planning
  • Recruiting and Interviewing
  • Product and Service Knowledge

Certification

Human Resource Management, 01/24

Certified Activity Director, 10/2020

Additional Information - Volunteer Work

Agency approved babysitter for foster parents over 5 years.

Timeline

Assistant Manager

Key Management
03.2023 - 01.2024

Assistant Property Manager/Property Manager

Independence Place Apartments
04.2021 - 01.2023

Activity Director

Open Arms Retirement Center
06.2020 - 12.2020

Caregiver

Behavioral and Language Treatment Center
02.2019 - 03.2020

Claim Estimator

Lindale Auto Body
06.2018 - 02.2019

Teacher

Bright Beginnings Early Learning Center
08.2016 - 03.2017

Sales Manager

Kennedy's Kids Consignment & Resale
06.2016 - 05.2018

Cashier

Chicken Express
11.2015 - 05.2016

Certification - Human Resources Management

Montana State University - Bozeman

Certification - Business Administration And Management

Fayetteville Technical Community College

High school diploma -

Lindale High School

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