- Video Gaming
- Volunteering at local animal shelters and rescue organizations
- Playing Sports
- Reading
- Historical Exploration
- Animal Care
- Offering time and support to shelters for the homeless, women, and animals
- DIY and Home Improvement
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Horseback Riding
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- I enjoy cooking for friends and family gatherings
- Genealogy
- Watching Movies and TV Shows
- Volunteering
- I like looking at the stars and learning about constellations
- Youth Development Programs
- Virtual Reality
- Learning new cooking techniques and expanding my culinary skills
- Gardening
- Swimming
- Kayaking
Sierra Bruner
Columbus,OH
Summary
Results-oriented Unit Manager with expertise in operations management and team leadership. Skilled in optimizing processes, enhancing customer service, and driving strategic initiatives for operational efficiency. Proven ability to implement compliance programs, foster cross-functional collaboration, and achieve high-performance ratings. Proficient in project management, financial analysis, and resource management to deliver impactful outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Unit Manager
Capital One
05.2021 - Current
- Enhanced customer experience by leading operational strategy execution.
- Streamlined operations by analyzing workflows and implementing effective solutions.
- Evaluated employee performance to promote professional growth and accountability.
- Aligned team objectives with organizational goals through strategic planning sessions.
- Ensured compliance with regulations via regular audits and staff education initiatives.
- Resolved team conflicts swiftly to maintain a positive working environment.
Retail Department Manager
Lowes Home Improvment
02.2016 - 09.2021
- Enhanced customer service and store efficiency by leading daily operations.
- Trained team members, boosting performance and product knowledge significantly.
- Implemented visual merchandising to optimize product displays effectively.
- Managed inventory levels, ensuring stock availability and minimizing shrinkage.
- Analyzed sales trends to drive strategic product placement decisions.
- Coordinated promotional events, increasing customer engagement and foot traffic effectively.
Shift Leader Manager
Cracker Barrell Old Country Store
11.2011 - 08.2015
- Enhanced customer satisfaction by leading team during peak service hours.
- Trained new staff in operational procedures and customer engagement techniques.
- Implemented inventory practices, reducing waste and increasing product availability.
- Conducted performance evaluations, providing feedback to boost team productivity.
- Coordinated shift schedules, optimizing staffing levels to meet business demands.
Education
Certification - Change Management
ECornell
Ithaca, NY06-2024
Certification - Executive Leadership
Ecornell
Ithaca, NY06-2024
Certification - Performance Leadership
Performance Leadership
Ithaca, NY06-2024
High School Diploma -
Ecotech Institute
CO01-2013
Skills
- People Leader
- Operations management
- Cross-functional team coordination
- Organizational development
- Key performance indicators
- Positive attitude
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Team leadership
- Adaptability and flexibility
- Relationship building
- Professional and courteous
- Task prioritization
Accomplishments
- Supervised team of 15 associates
Certification
- Performance Leadership, Discover - June 24-Current
- Change Leader, Discover, June 24-Current
- Executive Leadership, Discover, June 24-Current
Interests
CSE Excellence Award
Excellence is one of Discover’s most renowned peer/co-worker nominated recognition programs. This program recognizes individuals for going above and beyond the requirements of their position by consistently demonstrating the Discover Behaviors and making a difference within their team, company and customers. I won this award in 2024 and 2025 for exhibiting the Discover Behavior "We Succeed Together" by collaboration, development, and a passion to meet goals as a team, not individuals.
Timeline
Unit Manager
Capital One
05.2021 - Current
Retail Department Manager
Lowes Home Improvment
02.2016 - 09.2021
Shift Leader Manager
Cracker Barrell Old Country Store
11.2011 - 08.2015
Certification - Change Management
ECornell
Certification - Executive Leadership
Ecornell
Certification - Performance Leadership
Performance Leadership
High School Diploma -
Ecotech Institute