Sierra Brunow

I confirmed whether travel occurred for the specified person who needed travel to get to their medical appointments by finding the invoices that matched the patient travel dates and where they were flying to/from to bill their insurance.

• Improved verification accuracy by implementing thorough quality control processes and procedures.
• Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
• Updated internal databases regularly with verified information, facilitating easy access for all team members involved in the process.

• Improved customer satisfaction by promptly addressing and resolving support issues.
• Streamlined support processes for increased efficiency and faster issue resolution.
• Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
• Created user accounts and managed access control.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Handled sensitive client information with discretion, ensuring confidentiality at all times.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.
• Assisted disabled clients to support independence and well-being.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.