Sierra Bryant
Amelia,Ohio
Summary
With over 11 years of experience in customer service and 9 years in sales, I have developed a strong skill set that allows me to excel in both areas. Additionally, my 5-year background in data entry has honed my attention to detail and accuracy. As a licensed cosmetologist, I possess a keen eye for aesthetics and understand the importance of delivering exceptional service to clients. Furthermore, my license as a property and casualty agent showcases my ability to navigate complex situations and provide expert guidance to customers. Combining my diverse expertise and unwavering commitment to excellence, I am confident in my ability to contribute positively to any team or organization.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
American Modern Insurance Group
Amelia, OH
03.2020 - Current
- Assisting insureds with policy changes, coverage changes, and coverage interpretation
- Assisting agents when quoting and servicing existing policies
- Assist with review for eligibility and review of Underwriting actions for new and existing business
- De-escalating issues with agent and clients.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed risk factors to recommend appropriate coverage levels.
Customer Service Representative
Prolink Staffing
Cincinnati, OH
11.2019 - 03.2020
- Contract to hire employee for American Modern Insurance Group
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Product Manager
Great Clips
Cincinnati, OH
10.2018 - 11.2019
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Directed planning and budgeting efforts.
Licensed Cosmetologist
Great Clips
Cincinnati, OH
05.2016 - 10.2018
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Increased salon revenue through effective upselling of products and services.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Licensed Cosmetologist
SmartStyle
Amelia, OH
04.2015 - 05.2016
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue through effective upselling of products and services.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Cashier
Kroger
Amelia, OH
06.2013 - 06.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Amelia High School
05.2015
Vocational School -
Live Oaks Vocational School
05.2015
Skills
- Risk Assessment Knowledge
- Client Relationship Management
- Client Service
- Professional Networking
- Goal Oriented Approach
- Policy Management
- Customer Service
- Customer follow-up
- Licensed Insurance Agent
- New Client Acquisition
- Data Entry
- Insurance Eligibility
- Customer Engagement
- Records Maintenance
- Client Consultations
Timeline
Licensed Insurance Agent
American Modern Insurance Group
03.2020 - Current
Customer Service Representative
Prolink Staffing
11.2019 - 03.2020
Product Manager
Great Clips
10.2018 - 11.2019
Licensed Cosmetologist
Great Clips
05.2016 - 10.2018
Licensed Cosmetologist
SmartStyle
04.2015 - 05.2016
Cashier
Kroger
06.2013 - 06.2014
High School Diploma -
Amelia High School
Vocational School -
Live Oaks Vocational School