Sierra Bryant
Amelia,Ohio
Summary
With over 11 years of experience in customer service and 9 years in sales, I have developed a strong skill set that allows me to excel in both areas. Additionally, my 5-year background in data entry has honed my attention to detail and accuracy. As a licensed cosmetologist, I possess a keen eye for aesthetics and understand the importance of delivering exceptional service to clients. Furthermore, my license as a property and casualty agent showcases my ability to navigate complex situations and provide expert guidance to customers. Combining my diverse expertise and unwavering commitment to excellence, I am confident in my ability to contribute positively to any team or organization.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Agent
American Modern Insurance Group
03.2020 - Current
- Assisting insureds with policy changes, coverage changes, and coverage interpretation
- Assisting agents when quoting and servicing existing policies
- Assist with review for eligibility and review of Underwriting actions for new and existing business
- De-escalating issues with agent and clients.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Delivered outstanding first-contact resolution rates when assisting clients with inquiries about premiums or billing issues.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed risk factors to recommend appropriate coverage levels.
Customer Service Representative
Prolink Staffing
11.2019 - 03.2020
- Contract to hire employee for American Modern Insurance Group
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Product Manager
Great Clips
10.2018 - 11.2019
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Set goals and formalized policies to maximize team performance and keep project on-task.
- Directed planning and budgeting efforts.
Licensed Cosmetologist
Great Clips
05.2016 - 10.2018
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Increased salon revenue through effective upselling of products and services.
- Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Licensed Cosmetologist
SmartStyle
04.2015 - 05.2016
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue through effective upselling of products and services.
- Educated clients on proper hair care routines and recommended suitable products to maintain their desired look at home between visits.
Cashier
Kroger
06.2013 - 06.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Amelia High School
05.2015
Vocational School -
Live Oaks Vocational School
05.2015
Skills
- Risk Assessment Knowledge
- Client Relationship Management
- Client Service
- Professional Networking
- Goal Oriented Approach
- Policy Management
- Customer Service
- Customer follow-up
- Licensed Insurance Agent
- New Client Acquisition
- Data Entry
- Insurance Eligibility
- Customer Engagement
- Records Maintenance
- Client Consultations
Timeline
Licensed Insurance Agent
American Modern Insurance Group
03.2020 - Current
Customer Service Representative
Prolink Staffing
11.2019 - 03.2020
Product Manager
Great Clips
10.2018 - 11.2019
Licensed Cosmetologist
Great Clips
05.2016 - 10.2018
Licensed Cosmetologist
SmartStyle
04.2015 - 05.2016
Cashier
Kroger
06.2013 - 06.2014
High School Diploma -
Amelia High School
Vocational School -
Live Oaks Vocational School
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