Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Buchanan

92 Eastside Trailer Court,KY

Summary

Dynamic customer service professional with a strong work ethic and integrity. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling. Recognized for multitasking in fast-paced environments, consistently exceeding sales targets while maintaining high standards of service and efficiency.

Overview

7
7
years of professional experience

Work History

Cashier

Circle K
05.2024 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Deli Clerk

Kroger
02.2024 - 04.2024
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.

CSR

Senture
10.2019 - 11.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Sought ways to improve processes and services provided.

Seamstress

Patriot Industries
03.2019 - 09.2019
  • Altered and hemmed military and government garments to create custom-fitted styles.
  • Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
  • Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Effectively collaborated with team members during large-scale production orders which resulted in meeting strict deadlines without compromising quality standards.
  • Minimized fabric waste by carefully planning cuts and utilizing leftover material for smaller projects or repairs when possible.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Inspected finished garments to address flaws and verify adherence to quality standards.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.

Line Operator

Tyson Chicken
02.2018 - 01.2019
  • Loaded and unloaded product on and off conveyor line.
  • Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
  • Collaborated with team members to achieve daily production targets and consistently meet deadlines.
  • Demonstrated adaptability when assigned to different lines or roles within the facility based on changing business needs or staffing requirements.
  • Coordinated with other departments to ensure seamless workflow, contributing to overall efficiency.
  • Inspected products and machines to maintain quality and efficiency.

Crew Member

Arbys Resturant
06.2017 - 12.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.

Education

Penn Foster High School
Online
12.2018

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Customer service excellence
  • Cash register operation
  • Order taking
  • Conflict resolution
  • Multitasking and organization

Timeline

Cashier

Circle K
05.2024 - 07.2024

Deli Clerk

Kroger
02.2024 - 04.2024

CSR

Senture
10.2019 - 11.2019

Seamstress

Patriot Industries
03.2019 - 09.2019

Line Operator

Tyson Chicken
02.2018 - 01.2019

Crew Member

Arbys Resturant
06.2017 - 12.2017

Penn Foster High School

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Sierra Buchanan