Sierra Bundy
Kuna,ID
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly organized and motivated professional with a strong background in office administration, project management, and customer service. Solid background in high-volume office environments focused on delivering exceptional clerical and operational support for customers. Strengths include problem-solving, multi-tasking, and communication skills. Adept at working effectively unsupervised and quickly mastering new skills. Thrives under pressure, and consistently earns high marks for work quality and a great attitude. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Specialist
Air St. Lukes, St. Luke's Health System
Boise , ID
10.2021 - Current
- Participate in local community events to promote organization's membership program.
- Work closely with accounting department on billing inquiries from members.
- Resolve customer inquiries in a timely manner while maintaining positive relationships with Air St. Luke's members and vendors.
- Maintain filing system for records, correspondence and other documents.
- Utilize Raiser's Edge program for accurately maintaining business and individual memberships.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Scheduled and posted content across social media platforms.
- Compiled data from various sources to create meaningful, engaging monthly newsletters.
- Assisted in creating promotional materials for events.
Communication Specialist
Air St. Luke's, St. Luke's Health System
Boise, ID
06.2018 - 05.2021
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs. Interacted with local law enforcement and emergency medical agencies when responding to incidents in progress.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
Office Assistant/Veterinary Technician
All Creatures Animal Hospital
New Plymouth, ID
07.2017 - 06.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner to schedule appointments as needed.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
Administrative Assistant
Cheney Transportation
Caldwell, ID
10.2016 - 06.2018
- Maintained filing system for records, correspondence and other documents. Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Inputted customer data into spreadsheets and databases for accurate record keeping.
Education
Blue Mountain Community College
Pendleton, ORSkills
- Clerical Data Entry
- Administrative Support
- Proficient in Microsoft Office including Word, Excel, PowerPoint and Teams
- Verbal and Written Communication
- Strong Analytical and Problem-Solving Skills
- Multitasking and Prioritization
- Billing Adjustments and Refunds
- Customer Service Excellence
- Social Media Management
- Marketing Material Design with Canva
- Time Management
- Planning and Organization of Events
- Organizational Skills
- Adaptability and Flexibility
Certification
- HRO Safety Together: Universal Skills
- NAACS (National Association of Air Medical Communication Specialist)
- FEMA National Incident Management System
- Teaching and Precepting Certification
- HIPAA Privacy and Security Awareness, St. Luke's Health System
- St. Luke's Health System Peer-to-Peer Support Program
Professional Trainings, Classes & Seminars
- NASBA Continuing Professional Education (CPE): Writing Effective E-mails and Instant Messages
- NASBA Continuing Professional Education (CPE): Polishing Your Skills for Excellent Customer Service
- NASBA Continuing Professional Education (CPE): Adding & Arranging Data in Excel 365
Events & Outreach
- Cinnabar Mountain Rodeo Series Volunteer (June 2014-Current)
- Idaho Sportsman Show-Air St. Luke's Representative (March 2022, 2023, 2024)
- St. Luke's Benefit Fair- Air St. Luke's Representative (March 2022 and 2023)
- Air St. Luke's Safety Day-Planning Committee (April 2022, May 2023, May 2024)
- Air St. Luke's 20 Year Anniversary Celebration-Planning Committee (July 2022)
- Weiser Memorial Hospital "Spring into Summer: Let's Talk About Health" -Air St. Luke's Representative (April 2023 and 2024)
- Cougar Mountain Country Association Presentation-Air St. Luke's Representative (October 2023)
- City of Jerome Benefits Fair- Air St Luke's Representative (November 2022 and November 2023)
References
References available upon request.
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