SIERRA BURNS
Colorado Springs,CO
Summary
Customer-focused retail professional with experience in various roles. Delivered exceptional service and effectively resolved conflicts while maintaining high store standards. Enhanced customer satisfaction and streamlined store operations through proactive communication and a calm approach to challenges.
Overview
1
1
Language
6
6
years of professional experience
Work History
Retail Worker
Plato's Closet
05.2024 - Current
- I have worked retail now for two years almost about to be three. Oversaw customer service and register operations to ensure smooth transactions and positive customer interactions. Addressed customer inquiries by providing accurate information over the phone, enhancing customer satisfaction.I have done things in a timely manner especially since we are a consignment store. Ensured store cleanliness to create an inviting shopping environment for customers.
- Greeted customers and provided fitting room assistance at Plato's Closet
- Bought and evaluated gently used clothing for resale selections
- Sorted, tagged, and priced merchandise for sales floor presentation
Assistant Coach and Head coach
Coach
11.2022 - 10.2025
- Began coaching at Hotshotz in 2022, leveraging prior experience as a player to develop coaching skills. Developed practice plans and provided emotional support to players during challenging moments to foster resilience and improve overall team morale. Ensured safety of players during out-of-state travel by implementing protocols when parents were unavailable. I then was a head coach for two high schools which were Calhan and Liberty Tree Academy.
Delivery Driver
Pizza Hut
10.2020 - 07.2021
- Delivered Pizza Hut orders to customers promptly while adhering to safe driving practices.
- Delivered orders promptly, ensuring customer satisfaction through efficient service. Received and accurately entered customer orders over the phone, enhancing order accuracy. Prepared pizzas and maintained a clean workspace to uphold food safety standards.
- Verified Pizza Hut delivery tickets for correct items and addresses
- Collected payments and accurately handled cash transactions for Pizza Hut deliveries.
Education
High School Diploma -
Falcon High School
Peyton, CO05-2021
Skills
- Point-of-sale operations
- Cash management
- Customer service
- Retail operations
- Time Management
- Problem-Solving
- Teamwork
- Adaptability to shifts
- Team coordination
- Team collaboration aptitude
- Verbal communication
- Communication
- Customer assistance
Languages
English
Professional
Timeline
Retail Worker
Plato's Closet
05.2024 - Current
Assistant Coach and Head coach
Coach
11.2022 - 10.2025
Delivery Driver
Pizza Hut
10.2020 - 07.2021
High School Diploma -
Falcon High School