Sierra Calloway
Miami
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Overview
17
17
years of professional experience
Work History
School Security
Miami Dade Public Schools
08.2018 - Current
- Notified police, fire department and emergency services of on-campus incidents.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Obtained CPR, First Aid and certifications in preparation for on-campus emergencies.
Solid Waste Attendant 1
Miami Dade County
07.2024 - 10.2024
- Managed customer interactions to ensure satisfaction and address inquiries effectively.
- Maintained cleanliness and organization of assigned areas to meet safety standards.
- Developed training materials to enhance staff knowledge on operational protocols and equipment use.
- Led team meetings to discuss performance metrics and strategize improvements in service delivery.
Nan McKay
Miami Dade County
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Computer basic skills. powerpoint, excel and word.
Operations Assistant
Parks and Recreation Department
06.2017 - 10.2023
- Coordinated daily operations to ensure efficient workflow and timely task completion.
- Assisted in developing and implementing process improvements to enhance operational efficiency.
- Streamlined communication between departments to foster collaboration and reduce delays.
- Maintained accurate records and documentation to support compliance and operational audits.
- computer basic skills. spread sheets, powerpoint, excel and word.
- Mentored junior staff, promoting skill development and knowledge sharing within the team.
- Solved problems timely and effectively, ensuring customer satisfaction.
Post Office Clerk
United States Post Office
01.2020 - 01.2022
- Minimized delivery delays by verifying merchandise, labels and documents for customer order prior to shipment.
- Sorted mail according to size, shape and destination.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Security Officer
Traveling Angels Security
01.2012 - 01.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
After-School Care Worker
YMCA of South Florida
08.2008 - 06.2010
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Coordinated with parents to address individual child needs and concerns effectively.
- Trained and mentored new staff on operational procedures and child care best practices. Input information in the data basic if needed to.
Education
High School Diploma -
American Worldwide Academy
Miami, FL02.2013
Associate of Science - Pharmacy
Everest College -
Miami, FL05.2009
Skills
- Campus Patrol
- School security and safety procedures
- Customer Service Best Practices
- Reading Comprehension
- Customer Experience
- Computer Basic Skills
Timeline
Solid Waste Attendant 1
Miami Dade County
07.2024 - 10.2024
Nan McKay
Miami Dade County
10.2023 - 01.2024
Post Office Clerk
United States Post Office
01.2020 - 01.2022
School Security
Miami Dade Public Schools
08.2018 - Current
Operations Assistant
Parks and Recreation Department
06.2017 - 10.2023
Security Officer
Traveling Angels Security
01.2012 - 01.2013
After-School Care Worker
YMCA of South Florida
08.2008 - 06.2010
High School Diploma -
American Worldwide Academy
Associate of Science - Pharmacy
Everest College -