SIERRA CAMPBELL
VILLA RICA,GA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
Work History
MANAGER
McDonalds
01.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste for multi-million dollar company
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
SERVER
Waffle House Restaurant
07.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 2-10 person wait staff who attended to specific needs of countless customers daily for dining restaurant with social relevancy and intentionality.
PIZZA DELIVERY DRIVER
Marcos's Pizza
01.2023 - 07.2023
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
CASHIER
Walmart
11.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
ASSISTANT MANAGER
Wendys Restaurant
07.2022 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations for multi-million-dollar company
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
ASSISTANT MANAGER
Burger King
04.2022 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
KIDS CLUB SUPERVISOR
Onelifefitness
07.2021 - 04.2022
- Planned and delivered exciting entertainment and activity programming using imaginative ideas for special promotions for 1-40 children
- Organized and participated in recreational and educational activities such as games, drawing, crafts and reading to interact with children positively and age appropriately.
- Maintained discipline with children and initiated positive reinforcement to control behavior.
- Liaised with on-site cleaning teams to support cleanliness of club and reported discrepancies to front of house.
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Developed age-appropriate activities and crafts to engage children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
LIFE INSURANCE AGENT
American Income Life Insurance Company
07.2019 - 03.2020
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
CREW MEMBER
McDonald's
12.2017 - 01.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Some College (No Degree) - Business Administration And Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
Manchester, NH 01.2024 - 05.2024
High School Diploma -
DOUGLAS COUNTY HIGH SCHOOL
Douglasville05.2019
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Exceptional customer service
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Cleanliness standards
Timeline
Some College (No Degree) - Business Administration And Management
SOUTHERN NEW HAMPSHIRE UNIVERSITY
01.2024 - 05.2024
SERVER
Waffle House Restaurant
07.2023 - 03.2024
PIZZA DELIVERY DRIVER
Marcos's Pizza
01.2023 - 07.2023
CASHIER
Walmart
11.2022 - 01.2023
ASSISTANT MANAGER
Wendys Restaurant
07.2022 - 10.2022
ASSISTANT MANAGER
Burger King
04.2022 - 07.2022
KIDS CLUB SUPERVISOR
Onelifefitness
07.2021 - 04.2022
LIFE INSURANCE AGENT
American Income Life Insurance Company
07.2019 - 03.2020
MANAGER
McDonalds
01.2019 - Current
CREW MEMBER
McDonald's
12.2017 - 01.2019
High School Diploma -
DOUGLAS COUNTY HIGH SCHOOL
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