Sierra Campos
Fair Oaks,CA
Summary
Experienced and encouraging individual with a proven track record of leading teams and projects to achieve strategic objectives and exceed performance targets. Skilled in fostering a positive work culture, developing talent, and implementing innovative solutions to drive operational efficiency. Adept at cultivating strong customer relationships and collaborating cross-functionally to deliver exceptional results.
Overview
19
19
years of professional experience
Work History
Associate Govermental Program Analyst
Business Services Section
09.2022 - Current
- Track ongoing expenditures and assist in the planning of OE&E and Schedule 3.
- Develop and review State contracts, Statements of Work and Mission Critical Essential forms.
- Manage recycle operations on all FTB campuses.
- Manage confidential destruct shred services for all FTB campuses.
- Develop, review and update all section procedure manuals.
- Maintain and manage Business Services Request Portal.
- Manage spending and approve invoices.
- Quality review Fiscal Monthly Reconciliation reports.
- Manage FTB's Records Management Program.
Tax Program Supervisor
Receiving And Data Storage Section
02.2011 - 06.2011
- Managed over 30 employees during tax season.
- Completed Supervisor Block training.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Evaluated performance regularly, using data-driven insights.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Established performance metrics for my team, consistently tracking progress towards goals and making adjustments as needed.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Understand and promote FTB’s Mission and Values to assist in empowering a positive workplace.
Electronic Supervisor
Sears
06.2005 - 04.2007
- Managed 15 staff members consisting of sales representatives and warehouse workers.
- Designed streamlined workflows for better team productivity and reduced downtime in the electronics department.
- Evaluated employee performance regularly, providing constructive feedback, recognition, and opportunities for growth within the organization.
- Assisted in the recruitment of talented individuals to build a highly skilled workforce capable of meeting demanding project requirements.
- Continuously sought opportunities for process improvements and implemented changes that resulted in significant time and cost savings for the organization.
- Fostered a positive work culture, promoting collaboration and open communication among team members to share knowledge, ideas, and best practices.
Skills
- Ability to motivate, mentor, and guide team members
- Strong verbal and written communication skills with internal and external customers
- Capacity to think critically and plan strategically
- Experience in managing teams and projects, delegating tasks and fostering a collaborative work environment
- Ability to resolve conflict and mediate disagreements among team members
- Proficiency in overseeing projects from initiation to completion, ensuring timely delivery and quality outcomes
- Warehouse and support services knowledge
- Budget and financial services experience
- Knowledge of departmental organization and functions
Timeline
Associate Govermental Program Analyst
Business Services Section
09.2022 - Current
Tax Program Supervisor
Receiving And Data Storage Section
02.2011 - 06.2011
Electronic Supervisor
Sears
06.2005 - 04.2007
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