Sierra Cannon
Darlington,SC
Summary
Dedicated Junior Customer Service Representative with a proven track record at Sykes, excelling in technical support and problem-solving. Recognized for enhancing customer satisfaction through empathetic communication and effective troubleshooting. Adept at teamwork and maintaining high productivity, ensuring accurate resolutions in fast-paced environments. Customer service Agent who is looking to pursue a professional career that allows the opportunity for advancement, to utilize and strengthen the skills that enable me to positively impact the company's growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Crew Member
Honda Manufacturing
07.2024 - 03.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Accepted payments and updated accounts with latest information.
Technical Support Representative
Medcost
06.2020 - 09.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service Representative
Sykes Call Center
09.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker Packer
QVC Distribution Center
07.2016 - 02.2018
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
High School Diploma -
Darlington High School
Darlington, SC05-2011
Skills
- Technical support
- Administrative Support patience/Empathic
- Problem solving skills Ctitical thnking skills
- Teamwork Excel/Microsoft 40WPM
- Experience Chat support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Client Satisfaction
- Received positive feedback from clients or customers while working remotely.
Certification
- Licensed Forklift Operator
Languages
English
Full Professional
Timeline
Service Crew Member
Honda Manufacturing
07.2024 - 03.2025
Technical Support Representative
Medcost
06.2020 - 09.2023
Customer Service Representative
Sykes Call Center
09.2018 - 01.2020
Picker Packer
QVC Distribution Center
07.2016 - 02.2018
High School Diploma -
Darlington High School
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