Sierra Carter
Newnan,United States
Summary
Creative Clerk with dedication to achieving high level of customer service across various industries. Process-driven with keen attention to detail. Offering proven skills to partner with diverse professionals. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
General Clerk
Exela Technologies, Source HOV
Forest Park, GA
06.2017 - Current
- Assisted with data entry, filing, sorting mail, and other office duties.
- Scanned documents into digital format for storage purposes.
- Inputted data into the company's database system.
- Assisted with filing and organizing documents, records and other materials.
Call Center Customer Service Representative
Teleperformance USA
Newnan, GA
09.2021 - 01.2023
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Call Center Customer Service Representative
Liveops
Newnan, GA
08.2020 - 09.2022
- Provided customers with product and service information.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Responded promptly to customer inquiries via email or chat systems.
- Utilized problem-solving techniques when resolving challenging customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
General Clerk
SourceHOV
Newnan, GA
06.2013 - 03.2016
- Copied, scanned and filed documents to maintain office records.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Filed correspondence and reports in accordance with corporate classification system.
- Maintained accurate records of all documents filed or processed.
Education
GED -
West Georgia Technical College
Newnan, GA05-2010
Skills
- Meeting Coordination
- Basic Accounting
- Report Preparation
- Document Scanning
- Technical Support
- Quality Assurance
- Data Entry
- Complaint Resolution
- Payment Processing
- Customer Service
- Technical Troubleshooting
- Resolving Issues
- Call Handling
- Professional Phone Voice
- Appointment Scheduling
- Call Center Customer Service
- Billing statement review
- Customer service support
- Cash application
- Cash Handling
- Accurate payment posting
- Active Listening
- Problem-Solving
- Self-Motivated
- Authoritative legal research
- Accounts receivable experience
- Credit card handling
- Processing credit card payments
- Credit card processing
References
References available upon request.
Timeline
Call Center Customer Service Representative
Teleperformance USA
09.2021 - 01.2023
Call Center Customer Service Representative
Liveops
08.2020 - 09.2022
General Clerk
Exela Technologies, Source HOV
06.2017 - Current
General Clerk
SourceHOV
06.2013 - 03.2016
GED -
West Georgia Technical College
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