Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Collins

Rockville,MD

Summary

A highly motivated and solution-oriented professional with a diverse background in healthcare administration, client relations and hospitality. Demonstrated success in policy implementation, operational optimization, and providing exceptional customer service while cultivating positive relationships with clients and colleagues.

Overview

2025
2025
years of professional experience

Work History

Office Manager

US Dermatology Partners
08.2020 - 07.2024
  • Ordered medical and office supplies and conducted quarterly inventory counts.
  • Created and maintained a staff schedule for all Maryland locations.
  • Assisted HR department with onboarding processes such as fielding candidates and conducting interviews.
  • Designed and provided targeted training sessions for employees based on their individual needs.
  • Generated regular reports to track progress toward goals.
  • Responded to and kept detailed records of patient complaints to identify trends and areas for improvement.
  • Introduced and enforced regional policy changes, leading to significant improvements in both our ranking amongst other regions in our network and the annual Merit-Based Incentive Payment System (MIPS) scores of all Virginia and Maryland providers.

Front Desk Lead

US Dermatology Partners
  • Oversaw front desk area; ensuring all safety, HIPAA, and compliance standards were being met.
  • Cultivated relationships with pharmaceutical representatives and scheduled meetings, medicinal sample deliveries, and daily lunches.
  • Reviewed front desk payment postings daily and corrected any mistakes.
  • Created resources such as training manuals and scripts for new team members to utilize.
  • Resolved patient billing inquiries and followed up with those who left reviews online.

Medical Receptionist

US Dermatology Partners
  • Welcomed patients and assisted them with scheduling, check-in, and check-out processes.
  • Verified insurance eligibility and collected payments.
  • Performed various administrative tasks, including scheduling appointments, answering calls, and sorting faxes.
  • Helped patients complete necessary medical forms and documentation.

Private Child Caregiver

DeLaune Family
11.2018 - 08.2020
  • Ensured child safety and organized age-appropriate activities to support their learning and personal interests.
  • Fostered positive relationships with parents through open communication about observations and concerns.
  • Prioritized confidentiality when handling personal family matters.
  • Helped children address inappropriate behaviors through positive guidance while promoting values such as kindness, respect, and cooperation in their daily interactions.

Waitress

M Street Management Group
07.2015 - 11.2018
  • Served food and drinks to patrons.
  • Collected payments.
  • Maintained an upbeat and friendly atmosphere.

Education

Bachelor of Science - Criminal Justice

Strayer University
Remote
05.2026

High School Diploma -

Paul VI High School
Fairfax, VA
06.2015

Skills

    Customer Service

    Office Administration

    Organizational Skills

    Multitasking and Prioritizing Duties

Timeline

Office Manager

US Dermatology Partners
08.2020 - 07.2024

Private Child Caregiver

DeLaune Family
11.2018 - 08.2020

Waitress

M Street Management Group
07.2015 - 11.2018

Front Desk Lead

US Dermatology Partners

Medical Receptionist

US Dermatology Partners

Bachelor of Science - Criminal Justice

Strayer University

High School Diploma -

Paul VI High School

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Sierra Collins