Summary
Overview
Work History
Education
Skills
Websites
Awards
Work Preference
Quote
Timeline
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Sierra Connor

Sierra Connor

Charlotte,NC

Summary

Dynamic professional with 4 years of experience in sales and client relationship management, now transitioning to marketing. Expertise in customer engagement, lead generation, and using CRM tools (Salesforce) to drive business results. Proven success in driving customer retention, upselling, and executing promotional campaigns. Passionate about leveraging data and creative strategies to develop targeted marketing initiatives that increase customer acquisition and brand loyalty. Ready to bring my client-focused approach and results-oriented mindset to a marketing team.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Bartender

Graham Street Pub & Patio
Charlotte, NC
07.2022 - Current
  • Dynamic and customer-focused professional with [X] years of bartending experience, skilled in building rapport and fostering customer loyalty.
  • Proven track record of driving sales and promoting brand awareness through personalized service and customer engagement.
  • Strong communication skills, adept at managing diverse customer needs, and adapting to high-pressure situations with ease.
  • Experienced in leveraging social media and word-of-mouth marketing to enhance brand visibility and customer satisfaction.
  • Skilled in multitasking, organization, and managing multiple priorities in a fast-paced, dynamic environment.

Associate District Manager

Automatic Data Processing (ADP Inc)
Charlotte, NC
05.2023 - 04.2024
  • Completed a comprehensive sales training program, equipped with skills for effective client management and sales techniques
  • Successfully managed over 400 clients, leveraging diverse outreach strategies to drive retention and upselling
  • Implemented lead generation tactics encompassing cold calling, email outreach, and field drops - leading to the acquisition of new clients and engagement with key decision-makers
  • Offered consultative guidance to new and existing small businesses regarding payroll, human resources, and government relations
  • Independently managed sales processes via Salesforce.com to track progress and forecast a revenue pipeline
  • Met or exceeded sales goals for weekly and monthly quotas; worked independently and collaboratively
  • Conducted on-site visits to assess client needs, build relationships, and promote an array of services/products
  • Responsible for selling payroll and HR software, retirement planning, health insurance, worker's compensation insurance, and timekeeping software through solution-based sales presentations and proposals

Junior Operator

Chick-Fil-A
Charlotte, NC
08.2016 - 07.2021
  • Responsible for the management and oversight of a 24-person team, training, and development for a franchise with an annual revenue of $10M.
  • Maintained brand consistency across all touchpoints, ensuring adherence to Chick-fil-A's values while executing local marketing campaigns that boosted customer engagement and increased brand visibility.
  • Analyzed and evaluated overall satisfaction ratings, and as a result, identified ways to improve. Set goals, monitor progress, and achieve increased satisfaction ratings.
  • Coordinated local marketing initiatives and in-store promotions, boosting foot traffic and sales, while aligning efforts with broader company marketing strategies.
  • Oversaw inventory and promotional product placement, gaining experience in product management and how to effectively market offerings to drive sales.
  • Collaborated with marketing teams to create in-store promotions, improving brand visibility and customer retention through localized marketing efforts.

Education

Bachelor of Science - Business Administration

University of North Carolina At Charlotte
Charlotte, NC
08.2021 - 05.2023

Associate of Arts - Business Education

Central Piedmont Community College
Matthews, NC
08.2019 - 05.2021

Skills

  • Business-to-business (B2B) Sales/Relationships
  • Employee Relations
  • Relationship Building
  • New Business Development
  • Client Relations
  • Customer Relationship Management (CRM)
  • Time Management
  • Salesforce
  • Microsoft proficient

Awards

  • Graduated University of North Carolina at Charlotte with Cum Laude honors.
  • Dean's List at Central Piedmont Community College awarded multiple semesters.
  • Dean's List at the University of North Carolina at Charlotte awarded multiple semesters.
  • Scholarship America awarded scholarships from Chick-fil-A 3 years in a row.
  • Building Foundations Completion Certificate (ADP)
  • Building Momentum Completion Certificate (ADP)

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementWork-life balanceCompany CulturePaid time offStock Options / Equity / Profit SharingWork from home option401k match

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Timeline

Associate District Manager

Automatic Data Processing (ADP Inc)
05.2023 - 04.2024

Bartender

Graham Street Pub & Patio
07.2022 - Current

Bachelor of Science - Business Administration

University of North Carolina At Charlotte
08.2021 - 05.2023

Associate of Arts - Business Education

Central Piedmont Community College
08.2019 - 05.2021

Junior Operator

Chick-Fil-A
08.2016 - 07.2021

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Sierra Connor