Sierra Cooper
Eastpointe,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Ricardo Defense
2021 - Current
- Organized files and maintained records to ensure easy access and retrieval.
- Developed skills in basic bookkeeping to assist with financial record keeping.
- Contributed to team projects by providing administrative support as needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Human Resources/ Customer Service Manager
Walmart
04.2010 - 12.2021
- Led customer service initiatives to enhance operational efficiency and improve client satisfaction.
- Developed training programs for staff to elevate service standards and streamline workflows.
- Developed and implemented HR policies aligning with organizational goals.
- Managed recruitment processes to attract top talent and reduce turnover rates.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Education
Associate of Science -
Macomb Community College
Warren, MI05-2019
Skills
- Customer service
- Office management
- Organizational skills
- Scheduling and calendar management
- Employee supervision
- Training and coaching
- Report writing
- Microsoft office proficiency
- Benefits and compensation management
- Legal compliance
- Recruitment
- Microsoft office and docusign
- Staffing and recruiting professional
Timeline
Human Resources/ Customer Service Manager
Walmart
04.2010 - 12.2021
Office Manager
Ricardo Defense
2021 - Current
Associate of Science -
Macomb Community College