Sierra Copper

The Engagement and Outreach Specialist establishes and maintains relationships with program participants in the community via a CHAT technology platform to facilitate appropriate resources, access to services and communication with the health care team and community resources. The Care Team and Participant partnership is designed to improve self-care abilities and achieve optimal health for the participant.

• Pioneered creative solutions for overcoming barriers that hindered client access to essential resources such as transportation or language proficiency.
• Developed and maintained relationships with community organizations and agencies.

• Participates in and supports New Employee Orientation and Training Schedules and interviews
• Touchpoints staff for both new and existing client engagements
• Matches clients and staff to achieve compatibility and client and family satisfaction
• Manages staff absences to ensure that all arrangements are maintained
• Addresses employee punctuality
• Schedule compliance audits
• Gather feedback on employee performance and customer satisfaction
• Provide assistance to the Branch Manager.

• Created weekly schedules for nurses, taking into account sick days and vacation time.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
• Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Organized systems for tracking patient records to improve ease of retrieval.
• Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
• Developed policies and procedures for effective pharmacy management.
• Removed trash and straightened counters to keep pharmacy area clean and neat.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
• Actively participated in policy development initiatives, drawing upon extensive knowledge of relevant guidelines, legislation, and best practice.
• Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Spearheaded and implemented new projects to expand scope of engagement.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

• Assisted patients with activities of daily living, promoting independence and dignity.
• Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
• Transported patients between rooms and appointments or testing locations.
• Educated patients and family members on best home care practices for healing and recovery.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.