Sierra Copper
Cambridge,MD
Summary
I am a vibrant and energetic hard worker, who is full of positive energy, friendly, and keeps a smile. Loyal to the team and clients. Learned tasks quickly and am an initiative-taking collaborator with a history of meeting and exceeding established goals. Take pride in fulfilling objectives related to training education, and email management skills. Excel at maintaining a good record of work ethic under pressure. Trustworthy, ethical, and well-organized with excellent interpersonal communication and presentation skills. A leader who can manage multiple tasks daily and is dedicated to offering exceptional assistance to team members and clients. I am skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler is proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. I offer 10 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Upbeat with strong relationship-building abilities. Driven to optimize procedures and improve productivity. Offering 8 years of administrative and customer service experience. Experienced Scheduler who is proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 8 years of administrative and customer service experience. Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow-up. Bring in new contacts through polished presentations and informational workshops.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engagement & Outreach Specialist
CORSICA RIVER MENTAL HEALTH SERVICES, INC
06.2021 - Current
- The Engagement and Outreach Specialist establishes and maintains relationships with program participants in the community via a CHAT technology platform to facilitate appropriate resources, access to services and communication with the health care team and community resources
- The Care Team and Participant partnership is designed to improve self-care abilities and achieve optimal health for the participant
- Pioneered creative solutions for overcoming barriers that hindered client access to essential resources such as transportation or language proficiency
- Developed and maintained relationships with community organizations and agencies.
- Networked across [Location] to build new connections and make initial contacts with prospects.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
- Represented organization at industry conferences by manning booths and giving polished presentations.
- Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
- Increased referrals by calling on target groups, organizations and professionals.
CLIENT & STAFFING CORE SCHEDULER/MANAGER
BRIGHTSTAR
- Participates in and supports New Employee Orientation and Training Schedules and interviews Touchpoints staff for both new and existing client engagements
- Matches clients and staff to achieve compatibility and client and family satisfaction
- Manages staff absences to ensure that all arrangements are maintained
- Addresses employee punctuality
- Schedule compliance audits
- Gather feedback on employee performance and customer satisfaction
- Provide assistance to the Branch Manager.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Clinical Coordinator
University Of Maryland Medical Systems
01.2018 - 10.2021
- Created weekly schedules for nurses, taking into account sick days and vacation time
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures
- Organized systems for tracking patient records to improve ease of retrieval
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices
- Developed policies and procedures for effective pharmacy management
- Removed trash and straightened counters to keep pharmacy area clean and neat
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability
- Actively participated in policy development initiatives, drawing upon extensive knowledge of relevant guidelines, legislation, and best practice
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members
- Devised and implemented clinical protocols to ensure high-quality patient care
- Spearheaded and implemented new projects to expand scope of engagement
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
Nurse Assistant
University Of Maryland Medical Systems
01.2011 - 01.2021
- Assisted patients with activities of daily living, promoting independence and dignity
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities
- Transported patients between rooms and appointments or testing locations
- Educated patients and family members on best home care practices for healing and recovery
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient's current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
BACHELOR OF ARTS DEGREE PSYCHOLOGY - Psychology
POST UNIVERSITY
Waterbury, CT08.2024
ASSOCIATE OF SCIENCE BUSINESS MANAGEMENT -
POST UNIVERSITY
Waterbury, CT05.2021
Skills
- Multitasking
- Written Communication
- Conflict Resolution
- Dependable and Responsible
- Google Drive
- Teamwork and Collaboration
- Organization and Time Management
- Flexible and Adaptable
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Customer Service
- Effective Multitasking
- Schedule Coordination
- Problem-Solving
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Staff Coordination
- Call Management
- Patient Scheduling
- Microsoft Office Suite
- Payroll Processing
- Key relationship development
- Timesheet Management
- Order Processing
- Documentation proficiency
- Inventory Tracking
- Workflow Optimization
- Document Management
- Recordkeeping expertise
- Client Relations
- Calendar Management
- Call Schedule Distribution
- Documentation expertise
- Recordkeeping proficiency
- Account Management
- Insurance Verification
- Medical Billing
- Key relationship management
- Meeting Scheduling
- Patient Registration
- Materials Management
- CRM Software
- Competitor Analysis
- Service Sales
- Resource Planning
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional and mature
Certification
- Wor-Wic Community College-Certified Nursing Assistant
- Cambridge South Dorchester High-General Education
- American Allied Health-Medical Assistant
- Life Coach Certification Institute-Life Coach Certification Course
- Relias Learning Certifications
- Chesapeake College- Community Health Worker Certification
- QPR Suicide Prevention Gatekeeper Program
- Certified Community Health Worker-01316-23-A
- YOUTH Suicide Prevention GatekeeperLandLord Engagement in a Housing First Framework
- Understanding Insidious and Historical Trauma and How to Deliver TraumaInformed Services
- 2022 PATH Capacity Building Conference: Increasing Positive Housing Outcomes through PersonCentered and TraumaInformed Service Delivery
- Mental Health Disparities: Peer Support Workers in Crisis Services Programs
Leadership Experience
- Marketing Committee- Corsica River Mental Health Services, Inc.
- DEIB Committee (Co-Leader)- Corsica River Mental Health Services, Inc.
References
Wendy Macer, macerfam06@gmail.com, 410-330-1934
Timeline
Engagement & Outreach Specialist
CORSICA RIVER MENTAL HEALTH SERVICES, INC
06.2021 - Current
Clinical Coordinator
University Of Maryland Medical Systems
01.2018 - 10.2021
Nurse Assistant
University Of Maryland Medical Systems
01.2011 - 01.2021
CLIENT & STAFFING CORE SCHEDULER/MANAGER
BRIGHTSTAR
BACHELOR OF ARTS DEGREE PSYCHOLOGY - Psychology
POST UNIVERSITY
ASSOCIATE OF SCIENCE BUSINESS MANAGEMENT -
POST UNIVERSITY
- Wor-Wic Community College-Certified Nursing Assistant
- Cambridge South Dorchester High-General Education
- American Allied Health-Medical Assistant
- Life Coach Certification Institute-Life Coach Certification Course
- Relias Learning Certifications
- Chesapeake College- Community Health Worker Certification
- QPR Suicide Prevention Gatekeeper Program
- Certified Community Health Worker-01316-23-A
- YOUTH Suicide Prevention GatekeeperLandLord Engagement in a Housing First Framework
- Understanding Insidious and Historical Trauma and How to Deliver TraumaInformed Services
- 2022 PATH Capacity Building Conference: Increasing Positive Housing Outcomes through PersonCentered and TraumaInformed Service Delivery
- Mental Health Disparities: Peer Support Workers in Crisis Services Programs
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