Sierra Davis
Pikesville,Maryland
Summary
Experienced customer service centered employee looking to build experience and skill sets. Willing and capable of working in high movement environment. Wanting to apply and expand my existing skills as well as learn new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Security Guard
S.A.F.E. Management
09.2023 - Current
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Upheld high standards of professionalism while interacting with event attendees, representing the company positively at all times.
- Improved overall guest experience by providing helpful information and assistance when needed, while maintaining vigilance for potential threats or issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Expo/server/hostess
Jilly's Bar and Grill
03.2013 - 02.2023
- Followed safety standards in handling food, maintaining food at correct temperatures prior to serving
- Coordinated between the front and back of the house staff to convey guest requests
- Delivered food orders from the kitchen to customers' tables quickly to maintain freshness
- Correctly delivered each order to the correct table and guests
- Prepared dishes for presentation by adding garnishes
- Checked completed meals against individual orders to verify accuracy and correct problems
- Kept work areas neat and clean to maintain safe environment
- Kept team ready for any requirement by efficiently restocking stations and maintaining clean work areas.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Noodles and Company
02.2015 - 12.2015
- Processed cash register transactions by inputting product costs and giving back change
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Employed suggestive selling techniques to promote new menu choices
- Solved complaints by customers and issued refunds or fixes to orders
- Greeted all customers and provided prompt and friendly service
- Provided feedback to store management on products, including new menu items
- Collected payment for customer purchases
- Obtained a thorough knowledge of products sold to assist customers in deciding on order options and purchasing items
- Adhered to all cash handling policies and procedures
- Bagged and packaged customer orders and purchases.
Seasonal Warehouse Staff
Ornaments and More
08.2011 - 12.2015
- Worked with managers to address problems such as defective product and stock
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Organized, and rotated supplies
- Taught new employees important procedures such as checking product for quality and maintaining an organized and clean environment
- Kept inventory levels optimized and supplies organized for foretasted demands.
Support Associate
Johns Hopkins Hospital
06.2014 - 09.2014
- Carefully handled hazardous materials to minimize risks, storing and using each with the safest possible methods
- Inspected facilities on a consistent basis to identify cleaning and maintenance requirements
- Serviced the facility's bathrooms every 2 hours to remove the trash, restock supplies and wipe down surfaces
- Collected and removed trash each day to keep the facility free of debris
- Kept floors clean with regular sweeping, mopping and vacuuming
- Organized, and rotated supplies
- Kept inventory levels optimized and supplies organized for foretasted demands
- Answered the phone to provide information and take down messages
- Assisted staff, nurses, and patients as needed with simple tasks.
Education
Art, Design, and Interactive Media -
Community College of Baltimore County
Catonsville, Maryland04.2024
High school diploma -
Pikesville High School
Pikesville, Maryland05.2013
Skills
- ID Verification
- Emergency Response
- Perimeter security
- Public Safety
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
Certification
- security guard certification, State of Maryland - 02/2026
Timeline
Event Security Guard
S.A.F.E. Management
09.2023 - Current
Cashier
Noodles and Company
02.2015 - 12.2015
Support Associate
Johns Hopkins Hospital
06.2014 - 09.2014
Expo/server/hostess
Jilly's Bar and Grill
03.2013 - 02.2023
Seasonal Warehouse Staff
Ornaments and More
08.2011 - 12.2015
Art, Design, and Interactive Media -
Community College of Baltimore County
High school diploma -
Pikesville High School
Similar Profiles
Shirley SmallShirley Small
Security Guard at S.A.F.E. ManagementSecurity Guard at S.A.F.E. Management
Jayman WebsterJayman Webster
Event Security Guard at S.A.F.E. ManagementEvent Security Guard at S.A.F.E. Management
Bryce AllenBryce Allen
Administrative Assistant at S.A.F.E. ManagementAdministrative Assistant at S.A.F.E. Management
Meklit TesfayeMeklit Tesfaye
Volunteer at S.A.F.E. ManagementVolunteer at S.A.F.E. Management
Barbara HarvinBarbara Harvin
Correctional Officer Major at Department Of Public Safety And Correctional ServicesCorrectional Officer Major at Department Of Public Safety And Correctional Services