Sierra Davis
Moses Lake,WA
Summary
With 3 years experience I specialize in customer service and strategic planning for significantly enhanced operational efficiency and client satisfaction. Excelled in complaint handling and waste reduction, showcasing adaptability and effective communication. Skilled in cash handling oversight and health inspections, ensuring top-notch sanitation and safety standards. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention.
Overview
3
3
years of professional experience
Work History
Restaurant Shift Manager
McDonald's Restaurant
05.2023 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Restaurant Shift Manager
McDonald's Restaurant
11.2021 - Current
- Excelled in every store position and regularly backed up front-line staff.
- Cross-trained crew members on different duties to increase coverage.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Communicated with health inspectors during inspections and resolved issues found.
Education
No Degree -
Hamburger University
Chicago, United StatesHigh School Diploma -
Moses Lake High School
Moses Lake, WA06.2023
Skills
- Complaint Handling
- Waste Reduction
- Task Delegation
- Cash handling oversight
- Health Inspections
- Strategic Planning
- Effective Communication
- Customer Service
- Adaptability and Flexibility
Volunteer Work
- Ring the Bell for Salvation Army Christmas donation for 3 weekends
- Highway cleanup
- Buddy Walk set up and directing walkers
- Alzheimer's Walk set up and take down
- Senior Citizen Bingo Night
Timeline
Restaurant Shift Manager
McDonald's Restaurant
05.2023 - Current
Restaurant Shift Manager
McDonald's Restaurant
11.2021 - Current
No Degree -
Hamburger University
High School Diploma -
Moses Lake High School
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