Sierra Deakin
Lancaster,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with excellent leadership and problem-solving abilities. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
7
7
years of professional experience
Work History
Dispatcher
Valencia Transport Services
05.2021 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Scheduled and dispatched drivers to locations in [Name of Area].
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Customer Service Representative Agent
Amazon
01.2019 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hostess/Server
Olive Garden
06.2017 - 12.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Education
High School Diploma -
Yorba Linda High School
Yorba Linda, CA05.2016
Skills
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Customer Service
- Decision-Making
- Communication Management
- Workload Management
- Dispatch Recordkeeping
- Effective Communications
Timeline
Dispatcher
Valencia Transport Services
05.2021 - Current
Customer Service Representative Agent
Amazon
01.2019 - 05.2021
Hostess/Server
Olive Garden
06.2017 - 12.2019
High School Diploma -
Yorba Linda High School
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