Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Dickey

Cooper City

Summary

Highly organized and motivated Administrative Assistant with a proven ability to manage complex office operations in both medical and professional environments. Experienced in scheduling, data entry, client communication, and maintaining accurate records, with a high level of confidentiality and attention to detail. Adept at multitasking, prioritizing workloads, and supporting busy teams with a proactive, solution-oriented approach. Known for a strong work ethic, dependability, and consistently ensuring smooth day-to-day administrative functions. Background in veterinary and equine settings adds a unique ability to stay calm under pressure, and adapt quickly to dynamic environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

ADS Plumbing LLC
Cooper City
03.2024 - Current
  • Processed invoices for payment using accounting software applications.
  • Answered questions from customers regarding products and services offered by the company.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Performed data entry tasks accurately in a timely manner using various software systems such as ADP Workforce Now or QuickBooks Payroll Software.
  • Assisted with auditing processes related to payroll.
  • Managed multiple tasks simultaneously while meeting deadlines consistently.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
  • Reviewed timecards at month end to ensure accuracy before approving payment.
  • Reviewed timesheets for accuracy and completeness prior to processing payroll.
  • Solved complex problems related to payroll processing quickly and efficiently.
  • Onboarded new employees in time reporting and payroll systems.
  • Communicated regularly with dispatch regarding delivery status updates.
  • Communicated regularly with dispatch regarding route changes, customer requests.
  • Created detailed monthly reports summarizing dispatch activities for management review.
  • Verified contents of shipments against purchase orders prior to dispatch.

Equine Handler/Vet Technician Assistant

Shady Pines Equestrian
Plantation
02.2018 - Current
  • Managed the ordering and storage of feed, hay, bedding materials, equipment and other items necessary for equine care.
  • Organized transportation of horses to shows or events when required.
  • Conducted regular training sessions with horses to ensure they are fit for competition.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Assisted in emergency situations involving injured or sick animals by administering first aid as instructed by a veterinarian.
  • Ordered supplies necessary for daily operations of the veterinary practice.
  • Ensured proper handling of animals when transferring them from cages to examination tables or other areas within the clinic.
  • Observed patient behavior and reported any changes to the veterinarian on duty.
  • Cleaned and sterilized instruments used in medical procedures according to established protocols.
  • Performed laboratory tests such as urinalysis, fecal analysis, and blood work.
  • Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
  • Educated pet owners on proper nutrition, exercise habits, preventative healthcare measures.
  • Monitored vital signs of patients during surgery or recovery periods.
  • Prepared food for hospitalized animals according to instructions from veterinarians.
  • Provided emotional support to pet owners facing difficult decisions regarding their pet's health care needs.
  • Administered medications and vaccinations as prescribed by a veterinarian.
  • Maintained accurate records of patient treatments and progress notes.
  • Provided support for surgeries, including prepping the animal and surgical area.
  • Transported animals safely between clinics for special treatments or diagnostic testing if needed.
  • Answered phone calls from clients inquiring about their pets' health status or scheduling appointments.
  • Obtained relevant health history and information from clients to maintain medical charts.

Administrative Assistant/Front Desk Receptionist

Animal Medical Center & Bird Clinic of Hollywood
Hollywood
03.2022 - 02.2024
  • Managed office supplies inventory and placed orders when necessary.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Developed and maintained filing systems for confidential documents and records.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.

Camp Counselor/After-School Camp Counselor

NSU University School
Davie
03.2015 - 06.2021
  • Enforced safety rules while supervising high ropes course activities such as zip lining and rock climbing walls.
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Assisted in developing weekly lesson plans for various age groups.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Promoted team building exercises such as trust falls, scavenger hunts, and ropes courses.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Tracked attendance, checking off present individuals.
  • Welcomed participants and directed to assigned areas.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Trained and mentored new camp counselors, sharing best practices and ensuring consistent quality of camper experiences.
  • Collaborated with teachers to develop strategies for addressing challenging topics in the classroom setting.
  • Incorporated technology into instruction sessions whenever possible in order to facilitate a more interactive learning experience.
  • Encouraged open dialogue amongst learners so they could share ideas and ask questions without feeling intimidated.
  • Provided additional explanations and clarifications of difficult concepts to help students understand the material better.
  • Maintained a positive learning environment by encouraging collaboration between peers and offering support when needed.
  • Facilitated group activities designed to promote problem-solving skills among students.

Rescue Volunteer

Saving Sage Animal Rescue
Sunrise
01.2016 - 06.2020
  • Inspected facilities to ensure compliance with state regulations regarding animal care standards.
  • Assisted with spaying and neutering programs for homeless pets.
  • Developed volunteer recruitment plans and procedures.
  • Counseled pet owners on proper training techniques.
  • Conducted house visits prior to adoption placements.
  • Educated the public about animal care and safety.
  • Assisted in the capture of stray and wild animals.
  • Provided medical assistance to injured animals.
  • Maintained records of all animal rescues, adoptions, and related activities.
  • Supported fundraising efforts through grant writing and donor outreach initiatives.
  • Provided humane euthanasia when necessary.
  • Attended community events to promote awareness of animal rights and welfare issues.
  • Performed daily maintenance duties such as feeding, grooming, and cleaning enclosures for rescued animals.
  • Responded to emergency calls involving animal welfare issues.
  • Administered medications prescribed by veterinarians to sick or injured animals.
  • Directed emergency response in crisis situations to diffuse tensions and prevent violence.
  • Observed strict safety protocols to maintain personal and coworker safety.

Education

Associate of Science -

Penn Foster Career School
Scranton, PA

High School Diploma -

NSU University School
Davie, FL
06-2020

Skills

  • Payroll administration
  • Data entry
  • Customer service
  • Office organization
  • Team collaboration
  • Time management
  • Problem solving
  • Attention to detail

Timeline

Administrative Assistant

ADS Plumbing LLC
03.2024 - Current

Administrative Assistant/Front Desk Receptionist

Animal Medical Center & Bird Clinic of Hollywood
03.2022 - 02.2024

Equine Handler/Vet Technician Assistant

Shady Pines Equestrian
02.2018 - Current

Rescue Volunteer

Saving Sage Animal Rescue
01.2016 - 06.2020

Camp Counselor/After-School Camp Counselor

NSU University School
03.2015 - 06.2021

Associate of Science -

Penn Foster Career School

High School Diploma -

NSU University School

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