Sierra Douglas
Maryville,TN
Summary
Hardworking Assistant Office Manager with demonstrated clerical and office leadership skills. Experienced in organizing schedules, routing correspondence and stocking supplies for expected needs. Team-oriented and diplomatic in working with people from diverse backgrounds.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Service Loan & Tax
06.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Developed strong relationships with customers through high levels of customer service.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Enrollment Consultant
K12
06.2016 - 06.2018
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Demonstrated mastery of customer service call script within specified timeframes
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Maintained up-to-date records at all times
- Ran reports and supplied data to fulfill customer report requirements
- Properly directed inbound calls in phone queues to improve call flow
Server
Dead End BBQ
11.2014 - 10.2015
- Accepted payment from customers and made change as necessary
- Assisted diners with seating as needed
- Attempted to limit problems and liability related to customers excessive drinking
- Checked identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
- Cleaned bars, work areas, and tables
- Responsible for daily set up of five stations
Molly Maid
06.2012 - 07.2013
- Company Overview: Home services
- Hand dusted and wiped clean office furniture, fixtures and window sills
- Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures
- Set up and cleaned banquet and conference rooms
- Informed supervisor when supplies were low
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills
- Swept and vacuumed floors, hallways and stairwells
- Cleaned rooms to the satisfaction of all clients
- Home services
Education
High School Diploma -
William Blount High School
Maryville, TN05.2010
Skills
- 55 wpm
- data input
- Documentation and control
- Policy and procedure modification
- Task delegation
- Contract negotiations
- Database administration
- Administrative support
- Office administration
- Supply replenishment
- Expense reporting
- Credit and collections
- Customer service
- Document preparation
Certification
- Certified foster parent, 10/01/17, Present, Certified foster parent. Experience mainly with at risk teens.
- Driver's license
- First Aid Certification
- CPR Certification
Timeline
Assistant Office Manager
Service Loan & Tax
06.2021 - Current
Enrollment Consultant
K12
06.2016 - 06.2018
Server
Dead End BBQ
11.2014 - 10.2015
Molly Maid
06.2012 - 07.2013
- Certified foster parent, 10/01/17, Present, Certified foster parent. Experience mainly with at risk teens.
- Driver's license
- First Aid Certification
- CPR Certification
High School Diploma -
William Blount High School
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