Sierra Dove
Millersville,MD
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dependable and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Preschool Teacher
Beaver Creek Childcare & Kindergarten Inc.
07.2017 - Current
- Enhancing student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
- Boosting children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Ensuring a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Developing strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Designing creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Assisting in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
- Improving student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Organizing special events like field trips, holiday celebrations, or guest speakers to enhance the educational experience for students while building a sense of community within the classroom.
- Maintaining accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Developing weekly lesson plans and activities to engage children and promote learning.
- Monitoring students' academic, social, and emotional progress and recorded in individual files.
Administrative Assistant
Sheehy Infiniti Of Annapolis
10.2015 - 10.2016
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Processing customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, recording data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing calls.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Recording new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Identified and resolved discrepancies and errors in customer accounts.
- Generated department orders and accompanying documentation.
- Completed daily logs for management review.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Recorded expenses and maintained accounting records.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Service Appointment Coordinator
Sheehy Auto Stores
12.2012 - 10.2015
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Managed appointment calendar for optimal utilization of service department resources.
- Streamlined communication between customers and service technicians, ensuring timely completion of repairs.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Contributed to increased revenue by upselling additional services and maintenance packages during scheduling calls.
- Mitigated scheduling conflicts by proactively identifying potential issues and offering alternative solutions to customers.
- Provided ongoing training for junior coordinators, ensuring consistent levels of expertise among team members.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Accurately logged completed services in database systems for comprehensive maintenance history documentation.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Enhanced customer experience by consistently providing friendly and professional assistance throughout the appointment process.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
High School Diploma -
Old Mill High School
Millersville, MD06.2012
Skills
- Office Administration
- Data Entry
- Filing
- Multi-Line Telephone Systems
- Computer Skills
- Customer Service
- Meeting deadlines
- Call center experience
- Microsoft Office
- Friendly, Positive Attitude
- Multitasking
- Clear and Direct Communication
- Classroom Management
- Classroom Organization
- Team building
Certification
Timeline
Preschool Teacher
Beaver Creek Childcare & Kindergarten Inc.
07.2017 - Current
Administrative Assistant
Sheehy Infiniti Of Annapolis
10.2015 - 10.2016
Service Appointment Coordinator
Sheehy Auto Stores
12.2012 - 10.2015
High School Diploma -
Old Mill High School
Similar Profiles
Phattharaporn GuyPhattharaporn Guy
Childcare Educator at Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & KindergartenChildcare Educator at Milestone Childcare and Kindergarten & Choklits Croydon Child Care Centre & Kindergarten
Charles GranbergCharles Granberg
Landscape Technician at Beaver Creek Nursery and LandscapingLandscape Technician at Beaver Creek Nursery and Landscaping
Ethan GreenEthan Green
Snowboard Instructor at Beaver Creek Children's Snowboard SchoolSnowboard Instructor at Beaver Creek Children's Snowboard School