Sierra Duggan
West Sacramento,CA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, seasoned work ethic to quickly adapt to diverse processes and drive company objectives. People-oriented Outreach Specialist effectively working independently to source leads and capture business. Demonstrated skills in networking and prospecting potential contacts. Handling fast-paced work and building trust to build relationships with consumers and promote engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Outreach Specialist/ Administrator
United and Guided. Inc
09.2019 - Current
- Work with over 200 families to develop economic security and emotional wellness through career education, financial literacy training and community outreach
- Served on the organization's Board of Directors as Secretary and Event Coordinator
- Financial literacy educator
- Inputs and manages financial data using Google Workspace.
Server
Fixins Soul Kitchen
07.2019 - Current
- Ensure an enjoyable dining experience
- Accurately record orders and partner with team members to serve food and beverages that exceed guest expectations
- Skillfully anticipate and address guest service needs.
Server
Aioli Bodega Española
12.2021 - 06.2022
- Engage and boost guest experience through product knowledge and the appreciation of Spanish culture
- Enhanced sales by respectfully recommending additional, appropriate items to improve the dining experience
- Worked Independently to cater to tables while bussing, food running, and bartending.
Education
Bachelor of Arts - Communications
Sacramento State University
Sacramento, CA08.2024
Gothenburg University
International Student (6 Months)2023
Associate of Arts - Communications
Sacramento City College
Sacramento, CA2022
High school diploma -
River City High School
Sacramento, CA2017
Skills
- Workshops (Financial Literacy, Media Production)
- Media Relations
- Relationship Management
- Exceptional communication
- Crisis Management
- Salesforce Platform
- Community Engagement
- Community Relations
- Relationship Building
- Client Needs Assessments
- Supportive Counseling Techniques
- Youth Programming
- Community Service Programs
- Community Mental Health Programs
Certification
- Conflict mediator, Yolo Conflict Resolution Center 36- hour training certified.
- Restorative Justice Mediator 32- hour, Yolo Conflict Resolution Center 20- hour training certified
- HR Management Certification (In Progress)
Volunteer Experience
Constituent Services Intern, Mayors office, Sacramento, CA, 07/2023 - 09/2023
Accurately recorded data into a secure database system for tracking purposes. Conducted outreach activities such as attending community meetings or workshops., Applied problem solving techniques when resolving conflicts between constituents. Collaborated with other staff members on special projects as needed.
Communication Coordinator, Duke Cooney County Supervisor Election, Sacramento, CA, 04/2022 - 06/2022
Analyzed website traffic data from Google Analytics to determine the effectiveness of campaigns. Established protocols for handling public relations inquiries. Created and distributed press releases, media advisories, newsletters, reports, and other materials. Managed social media accounts including writing posts, responding to questions, and creating campaigns.
Community Service
Outreach Specialist, United And Guided INC., Sacramento, CA, 09/2019, 01/2023, Developed and implemented effective communication strategies to increase awareness of company services., Used online platforms like Zoom and Google Hangouts for virtual outreach engagements., Adapted quickly when responding to changes in the external environment that impacted the organization's objectives., Maintained accurate records of client information and progress notes.
References
- Imani Lucas, United And Guided INC., Executive Director/Mentor, (302) 981-3114, ilucas@unitedandguided.org
- Chinua Rhodes, Mayors Office, Director of Constituent Affairs/Former Supervisor, (916) 346-1371, crhodes@cityofsacramento.org
- Richard Johnson, United And Guided INC., Operations Director, (916) 370-7262, rjohnson@unitedandguided.org
- Duke Cooney, Measure U Commission, Vice-chair Friend / Former Colleague, (707) 246-5366, cooneyduke@gmail.com
Timeline
Server
Aioli Bodega Española
12.2021 - 06.2022
Outreach Specialist/ Administrator
United and Guided. Inc
09.2019 - Current
Server
Fixins Soul Kitchen
07.2019 - Current
Bachelor of Arts - Communications
Sacramento State University
Gothenburg University
Associate of Arts - Communications
Sacramento City College
High school diploma -
River City High School
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