Sierra Eisler

Executed thorough removal and reinstallation of aircraft interiors per established checklists. Facilitated effective communication among all stakeholders in operations. Provided prompt assistance to mechanics and customers to address urgent requirements. Fabricated and repaired aircraft components according to maintenance specifications. Leveraged expertise in R&I procedures and maintenance practices for optimal results. Demonstrated proficiency in seat maintenance, woodworking, and painting. Applied sheet metal skills to enhance repair processes.

• Managed aircraft interior component breakdown and assembly across multiple sites.
• Led teams in the removal and reinstallation of jet interiors, ensuring operational compliance.
• Performed upholstery, painting, and woodwork repairs to maintain aesthetic quality.
• Conducted inspections of interior components to uphold safety regulations.
• Supported end-to-end refurbishment processes within the shop environment.
• Maintained direct communication with supervisors and clients for project updates.
• Provided job training for new employees to promote workforce competency.

• Laid off due to Covid-19

• Breakdown and re-assembly of aircraft cabin and crew seats
• Foam Fabrication build up and repair
• Sheet metal fabrication and repair
• Repair of mechanical and structural seat and panel components
• Covering of small and large components/panels in new materials provided
• Preparation and painting of seat frames and other components
• Wood work repair and polishing

• Performed initial inspections on incoming private aircraft interiors and ensured the interior of the airplane is protected with protective cabinet and seat coverings
• Gave detailed report on issues, what is required for the repair and the estimated hours to fix the issue to supervisor for approval of work order
• Ability to successfully perform removals and re-installations of aircraft interior components depending on work needed
• Fluent in completing FAA paperwork necessary for work performed according to each aircraft maintenance manual
• Diagnosed and repaired issues, filled out FAA paper work as necessary utilizing the Service maintenance manuals
• Flexibly jumped from airplane to airplane to make necessary repairs to ensure the return to service date is met for that aircraft as promised by the company
• Kept working areas neat and orderly and ensured proper FAA working conditions, and storage of aircraft parts and materials
• Experience in buffing, sanding, and repairing woodwork in or out of aircraft
• Successfully worked in collaboration with a team to complete full refurbishing of numerous aircraft interiors

• Resolved customer issues in a clear, courteous and straightforward manner
• Conducted research to address customer concerns
• Worked closely with hotels and customers to resolve complex billing issues and correct billing as necessary
• Ensured customers had the support and training needed to successfully use the program to the fullest extent
• Responded to emails in a prioritized manner while ensuring that all customers and vendors needs were being met in a timely manner
• Utilized copy machine, scanner, and fax machine to complete daily tasks
• Frequently used Microsoft Word, Excel, and email software to complete daily tasks

• Conducted research to address customer concerns
• Activated accounts for clients interested in new services
• Retained existing clients and developed new business by extending high quality and efficient service
• Identified potential sales and cross-selling opportunities.
• Met and exceeded company sales and productivity goals for 3 months
• Identified and solved technical issues with a variety of diagnostic tools
• Resolved problems with malfunctioning products
• Described solutions to customers accurately and persuasively
• Followed up with clients to ensure optimal customer satisfaction
• Managed customers' expectations and experience to a high degree of customer satisfaction
• Resolved customer issues in a clear, courteous and straightforward manner
• Researched, troubleshot and resolved complex problems independently

• Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating
• Routinely checked identification of patrons purchasing alcoholic beverages
• Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes
• Set up bar for operation, obtained cash bank and stocked the service bar
• Accurately recorded sales, made correct change and prepared charge slips for guests
• Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests