Sierra Elliott
Long Beach,CA
Summary
Detail-oriented team player with a well-coordinated and proactive approach to verifying information, managing multiple priorities, and solving problems. Excellent multitasking and communication skills.
Overview
5
5
years of professional experience
Work History
Warranty Admin/Accounts Receivable Specialist
Ford Of Long Beach
03.2023 - 07.2023
- Input financial data and produced reports using Reynolds.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
Warranty Team Lead
Mercedes-Benz
11.2022 - 02.2023
- Regularly monitored and interpreted new documents released from headquarters in Germany to define what applied under U.S. standards and laws.
- Created and implemented processes within my team, as well as collaborated with other team leads to implement processes for efficiency and accuracy across the entire dealership.
- Regularly communicated and built relationships with team leads and staff across the U.S. and Europe.
- Worked very closely with my team to distribute tasks, problem solve, and create new processes.
- Processed and accounted for all payments from Germany, as well as daily monitoring and adjusting many accounts across several interfaces for both my dealership and finance headquarters in Germany.
- Reviewed all documents for proper completion, accuracy and legibility.
- Successfully researched and resubmitted claims after original denial.
Warranty Administrator
Ford
08.2021 - 11.2022
- Closely monitored new requirements and expectations released by Ford, the state, or the country, and led dealership wide meetings to distribute and interpret said documents to all staff.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Worked closely with other team leads across the U.S. to discuss and create new processes.
- Monitored and made all necessary adjustments to accounting for my department.
- Researched issues and problems that arose daily, and worked with other departments to correct them.
- Created processes within my department for efficiency and accuracy,
- Monitored and set up all training both online and in person for all 20+ shop technicians.
- Had daily contact with all technicians and other team leads to ensure all documentation was accurate, and submitted in a timely manner.
Academic Tutor
Heartland Charter School
08.2019 - 08.2021
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Supported teacher instruction, thoroughly discussing concepts, and designing custom practice questions.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Created special handouts, study guides, and enrichment materials to boost student knowledge.
- Leveraged technology and visual aids to engage students and enhance learning.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Taught students remotely using online video chat platform and other delivery channels.
Store Manager
Starbucks
10.2018 - 08.2019
- Was assigned as part of a two-person team to spend several months at various stores that were considered to be failing, to decipher why, and create new processes and retrain staff in order to correct the problems, and bring the store back to company standards. We successfully rehabilitated three stores during my tenure with the company.
- Launched and led community outreach programs.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Kinesiology
California State University - Bakersfield
Bakersfield, CA05.2021
Skills
- Records Management
- Accounts Payable and Accounts Receivable
- Complex Problem-Solving
- Reading Comprehension
- Critical Thinking
- Solution Creation
Timeline
Warranty Admin/Accounts Receivable Specialist
Ford Of Long Beach
03.2023 - 07.2023
Warranty Team Lead
Mercedes-Benz
11.2022 - 02.2023
Warranty Administrator
Ford
08.2021 - 11.2022
Academic Tutor
Heartland Charter School
08.2019 - 08.2021
Store Manager
Starbucks
10.2018 - 08.2019
Bachelor of Science - Kinesiology
California State University - Bakersfield
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