Sierra E Reese
Virginia Beach
Summary
Professional with experience in order management and documentation. Strong focus on team collaboration and achieving results. Highly adaptable with skills in communication, organization, and time management. Reliable and capable of meeting changing needs effectively.
Overview
6
6
years of professional experience
Work History
Order Writer
Trader Joe's
03.2022 - Current
- Delivered consistent WOW-level customer service while managing complex section needs in a self-directed and efficient manner.
- Submitted precise daily orders based on sales trends, seasonal shifts, and shrink control, maintaining ideal stock levels with minimal waste.
- Increased Bread section sales by 23% within a year achieving standout performance through efficient ordering, shrink reduction, and engaging merchandising.
- Trained and mentored new team members, sharing best practices in section management, product knowledge, and customer service aligned with company values.
Guest Services/Checkout Advocate
Target
10.2021 - 01.2022
- Created exceptional guest experiences by providing optimal solutions to their concerns, and processed returns and refunds per company guidelines
- Efficiently operated POS System, while processing a high volume of customer transactions and fostered guest loyalty through promoting company rewards programs
- Seasonal
Cashier/Customer Service
Whole Foods Market
04.2021 - 09.2021
- Ensured that all guests received a friendly warm greeting at the register, thanks for their patronage and resolved any customer issues
- Efficiently operated POS System, while processing a high volume of customer transactions and handing cash, credit cards, debit cards, and checks
- Maintained clean, pristine, and organized checkout areas and completed other general cleaning duties, such as mopping floors, emptying trash cans, and cleaning bathrooms
Whole Body Associate
Whole Foods Market
02.2020 - 08.2020
- Assisted customers in purchasing the most ideal wellness supplements and body care products, created, and maintained visual displays, and stocked inventory
- Continuously provided exceptional customer service while adhering to newly implemented safety guidelines and protocols
- Expanded team product knowledge and efficacy by scheduling trainings with brand representatives
Lead Sales Key Holder
The Vitamin Shoppe
03.2019 - 01.2020
- Performed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits
- Ensured optimal team workflow by prioritizing excellent customer service, delegating tasks to a team of 3 employees and tracking sales analytics
- Outperformed sales goals though fostering loyal customer relationships and maximizing customer engagement while managing time properly for operational tasks
Grocery Assistant
Organic Food Depot
12.2018 - 05.2019
- Greeted customers, addressed, and solved customer concerns in an enthusiastic, exceptional, and efficient manner
- Sold CBD to new and seasoned users through explaining the benefits, the scientific data, and various forms
- Processed inventory, stocked shelves, and maintained displays
Education
Bachelor of Arts - African American Studies
GEORGIA STATE UNIVERSITY
01.2019
Skills
- Attention to accuracy and efficiency
- Customer service-focused
- Inventory management
- Effective and cross-cultural communication
- Safety standards and protocols
- Google Suites
- CRM System
- MS Office: Outlook, Word, Excel, PowerPoint
- Multiline Phone System
- POS Systems
Timeline
Order Writer
Trader Joe's
03.2022 - Current
Guest Services/Checkout Advocate
Target
10.2021 - 01.2022
Cashier/Customer Service
Whole Foods Market
04.2021 - 09.2021
Whole Body Associate
Whole Foods Market
02.2020 - 08.2020
Lead Sales Key Holder
The Vitamin Shoppe
03.2019 - 01.2020
Grocery Assistant
Organic Food Depot
12.2018 - 05.2019
Bachelor of Arts - African American Studies
GEORGIA STATE UNIVERSITY
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