Sierra Evans
Muncie,IN
Summary
The main goal for this job placement is to exceed the goals that are already placed in the company. When accepted, I plan to provide stability within the employers as well as within the other branches. I take pride in my work ethic and I will go over and beyond to maintain a healthy work environment.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Buyer's Market
09.2023 - Current
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Displayed adaptability by taking on various roles within the warehouse as needed, including processing, sorting, palletizing, and creating tickets for pallets.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Shift Manager
Rally's Fast Food Restaurant
03.2022 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Customer Service Representative
NAVIENT
10.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Child Care Supervisor
United Daycare Centers & Preschool
04.2021 - 09.2021
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Enhanced child safety by implementing and enforcing strict guidelines for staff supervision and playground activities.
- Managed budgetary constraints effectively by monitoring supply inventory levels closely to reduce waste while maintaining high-quality resources for children''s use.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Improved staff performance through regular evaluations, feedback sessions, and ongoing training opportunities.
- Collaborated with parents to develop individualized care plans for children with special needs or behavioral concerns.
- Assessed the effectiveness of programs and services by gathering feedback from staff, parents, and children to inform continuous improvement efforts.
- Served as a resource for staff members seeking guidance on ECE best practices or advice on how to handle specific child care situations effectively.
Education
High School Diploma -
Muncie Central High School
Muncie, IN05.2003
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Team Building skills
- Warehouse Safety
- Order picking and processing
- Able to problem solve
Timeline
Warehouse Associate
Buyer's Market
09.2023 - Current
Shift Manager
Rally's Fast Food Restaurant
03.2022 - 01.2023
Customer Service Representative
NAVIENT
10.2021 - 01.2022
Child Care Supervisor
United Daycare Centers & Preschool
04.2021 - 09.2021
High School Diploma -
Muncie Central High School
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