Summary
Overview
Work History
Education
Skills
Certification
Misc Activities
Timeline
Generic

Sierra Fantazia

Orlando,FL

Summary

Currently enrolled student at HCC studying Hospitality management with experience in hotels

with experience with administrative duties for realtors and a history in hotels spanning at Choice and experience at WDW as part of the Disney College Program. Notable contributions include creating positive guest experiences, and improving the overall efficiency of an operation through proactive problem solving and effective communication skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Resort Concierge

Walt Disney World Resort
Lake Buena Vista, FL
02.2024 - 02.2025
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Safety, Courtesy, Inclusion, Show, Efficiency
  • Firewatch
  • Hurricane Rideout
  • Had a flexible schedule throughout my college program to assist management with coverage, oftentimes covering overnights
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.

Front Desk Clerk / Night Auditor

Country Inn & Suites By Radisson
Brandon, FL
08.2023 - 01.2024
  • Prepared daily financial reports to ensure accurate account balances.
  • Managed and monitored front desk operations, ensuring compliance with policies and procedures.
  • Addressed customer complaints in a professional manner to ensure satisfaction.
  • Conducted regular inspections of public areas to maintain cleanliness standards.
  • Maintained organized records of all housekeeping activities including occupancy levels, arrivals and departures, special requests.
  • Performed nightly audit of rooms' charges, taxes, settlements, and credit card postings.
  • Monitored security cameras throughout the night shift to ensure safety of guests and staff members.
  • Maintained well-stocked and presentable complementary food and beverage station.

Transaction Coordinator

Koulias & Fantazia
Dover, FL
08.2019 - 08.2023
  • Maintained accurate records of all activities within the transaction process in an organized manner.
  • Organized and tracked all transactions from contract to close of escrow.
  • Handled document preparation tasks such as recording deeds, mortgages, releases of liens.
  • Reviewed and verified all contracts for accuracy prior to submission.
  • Followed up regularly with agents regarding any outstanding items that are needed for closing.
  • Coordinated with lenders and their processing teams to ensure timely closings.
  • Updated transaction status in internal databases on a daily basis.

Education

Associate of Science - Hospitality Management

Hillsborough Community College
Tampa, FL

Skills

  • Customer service
  • Reservation management
  • Financial reporting
  • Conflict resolution
  • Team collaboration
  • ServSafe Certified
  • Resourcefulness
  • Concierge software proficiency including but not limited to Opera, Choice, Lilo, Hero,
  • Safety compliance

Certification

  • Serv Save Cert

Misc Activities

  • Firewatch
  • Hurricane Rideouts
  • EMS testing volunteer

Timeline

Resort Concierge

Walt Disney World Resort
02.2024 - 02.2025

Front Desk Clerk / Night Auditor

Country Inn & Suites By Radisson
08.2023 - 01.2024

Transaction Coordinator

Koulias & Fantazia
08.2019 - 08.2023

Associate of Science - Hospitality Management

Hillsborough Community College

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