Sierra Flores
Pheonix,AZ
Summary
Proven leader and efficient problem-solver, adept at enhancing customer satisfaction and streamlining operations. At FedEx, significantly improved package handling efficiency and reduced damage rates. Skilled in inventory management and team collaboration, I excel in fast-paced environments, driving productivity and maintaining workplace safety. Achieved notable financial performance management at SUBWAY®Restaurants, demonstrating strong decision-making and critical thinking abilities. Resourceful Job Title able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
3
3
years of professional experience
Work History
Package Handler
FedEx
02.2022 - 03.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
Assistant Manager
Pizza Hut
03.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Oversaw daily operations to maintain store cleanliness and organization.
Manager
SUBWAY®Restaurants
08.2020 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Diploma - History And Science
Globe High School
Globe, AZ04.2007
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Adaptable to change
- Loading and unloading
- Stacking Packages
- Packing boxes
- Workplace Cleanliness
- Sorting Packages
- Label Reading
- Maintaining equipment
- Order picking and processing
- Hand Truck Operation
- Willing to Learn
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Physical Strength and Stamina
- Critical Thinking
- Decision-Making
- Stacking and Staging
- Damage Prevention
- Inventory Tracking
- Assembly and production
- Visual Inspection
- Invoice Verification
- OSHA Compliance
- Job Planning Cash register and Safe management money management bank deposits Inventory and truck orders
Timeline
Package Handler
FedEx
02.2022 - 03.2023
Assistant Manager
Pizza Hut
03.2021 - 04.2022
Manager
SUBWAY®Restaurants
08.2020 - 12.2021
Diploma - History And Science
Globe High School