Overview
Work History
Education
Skills
Skills
Timeline
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Sierra Freire

Hollywood,FL

Overview

7
7
years of professional experience

Work History

Vet Diet Specialty Agent

Chewy.com
07.2020 - 04.2024
  • Communicated with customers and external partners to understand their scheduling preferences and requirements.
  • Established customer communication protocol, resulting in increased satisfaction scores and improved customer relationships.
  • Facilitated seamless communication between departments, fostering collaboration and ensuring smooth flow of information across various teams.
  • Managed over 50 data entry tasks.
  • Proficient in delivering information through clear and concise communication methods.
  • Developed and maintained standardized email templates for effective communication, resulting in improved response times and enhanced understanding.
  • Supported staff on special assignments and ad hoc projects.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Customer Service Representative

Chewy.com
Hollywood, FL
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to positive feedback from customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded promptly to over 60 incoming emails, phone calls, and inquiries, maintaining clear and professional communication.
  • Consistently meeting deadlines and ensuring timely completion of tasks.

Lead Brand Representative

Hollister.Co
Sunrise, FL
10.2017 - 08.2022
  • Managed customer needs and delegated tasks to employees for optimal coverage during peak business hours.
  • Mentored new hires weekly, cultivating positive work environment conducive to professional development.
  • Resolved escalated customer concerns promptly, demonstrating commitment to superior service quality while preserving company reputation.
  • Collaborated with management to design visual merchandising displays, driving sales and customer engagement.
  • Scheduled part time employees, prepared bank deposits, and drafted KPI reports to keep daily processes running smoothly.

Education

Associate of Arts - Pre Nursing Studies

Broward College
Fort Lauderdale, FL
05.2024

Skills

    • Customer Service and Engagement 10 years
    • Clerical Support
    • Data entry
      • Problem-solving abilities
      • Escalation Management
      • Organizational Skills

Skills

Basic Skills: Arithmetic Math, Computer Skills, Oral and Written Communication,


Technical Skills: Microsoft Suite, Google Suite, Oracle JDBC, CRM, POS Systems

Timeline

Vet Diet Specialty Agent

Chewy.com
07.2020 - 04.2024

Lead Brand Representative

Hollister.Co
10.2017 - 08.2022

Customer Service Representative

Chewy.com

Associate of Arts - Pre Nursing Studies

Broward College

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Sierra Freire