Sierra Freire
Hollywood,FL
Overview
7
7
years of professional experience
Work History
Vet Diet Specialty Agent
Chewy.com
07.2020 - 04.2024
- Communicated with customers and external partners to understand their scheduling preferences and requirements.
- Established customer communication protocol, resulting in increased satisfaction scores and improved customer relationships.
- Facilitated seamless communication between departments, fostering collaboration and ensuring smooth flow of information across various teams.
- Managed over 50 data entry tasks.
- Proficient in delivering information through clear and concise communication methods.
- Developed and maintained standardized email templates for effective communication, resulting in improved response times and enhanced understanding.
- Supported staff on special assignments and ad hoc projects.
- Reviewed files, records and other documents to obtain information to respond to requests.
Customer Service Representative
Chewy.com
Hollywood, FL
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to positive feedback from customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded promptly to over 60 incoming emails, phone calls, and inquiries, maintaining clear and professional communication.
- Consistently meeting deadlines and ensuring timely completion of tasks.
Lead Brand Representative
Hollister.Co
Sunrise, FL
10.2017 - 08.2022
- Managed customer needs and delegated tasks to employees for optimal coverage during peak business hours.
- Mentored new hires weekly, cultivating positive work environment conducive to professional development.
- Resolved escalated customer concerns promptly, demonstrating commitment to superior service quality while preserving company reputation.
- Collaborated with management to design visual merchandising displays, driving sales and customer engagement.
- Scheduled part time employees, prepared bank deposits, and drafted KPI reports to keep daily processes running smoothly.
Education
Associate of Arts - Pre Nursing Studies
Broward College
Fort Lauderdale, FL05.2024
Skills
- Customer Service and Engagement 10 years
- Clerical Support
- Data entry
- Problem-solving abilities
- Escalation Management
- Organizational Skills
Skills
Basic Skills: Arithmetic Math, Computer Skills, Oral and Written Communication,
Technical Skills: Microsoft Suite, Google Suite, Oracle JDBC, CRM, POS Systems
Timeline
Vet Diet Specialty Agent
Chewy.com
07.2020 - 04.2024
Lead Brand Representative
Hollister.Co
10.2017 - 08.2022
Customer Service Representative
Chewy.com
Associate of Arts - Pre Nursing Studies
Broward College