Sierra Gadson
Columbia,SC
Summary
Detail-oriented professional with strong skills in customer relations and organization. Experienced in managing multi-line phone systems and streamlining front desk operations to enhance client experiences.
Overview
5
5
years of professional experience
Work History
Receptionist
Jackson Hewitt
Columbia,SC
01.2026 - 04.2026
- Greeted clients and provided information on services offered.
- Managed multi-line phone systems to route calls effectively.
- Scheduled appointments and maintained organized calendar for staff.
- Assisted in processing client paperwork and documentation accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Assistant Manager
Family Dollar
Columbia,SC
03.2021 - 04.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service excellence and operational standards.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends, driving strategic decisions for product placement.
- Managed cash handling processes, maintaining accuracy in transactions and financial reporting.
Education
High School Diploma -
High School Diploma -
Ridge View High School
Columbia,SC06-2012
Skills
- Teamwork and collaboration
- Customer relations
- Organization
- Analytical and critical thinking
- Friendly, positive attitude
- Maintenance & repair
- Data entry
- Active listening
- Flexible and adaptable
Timeline
Receptionist
Jackson Hewitt
01.2026 - 04.2026
Assistant Manager
Family Dollar
03.2021 - 04.2024
High School Diploma -
High School Diploma -
Ridge View High School