Sierra Galui
Grosse Pointe Woods
Summary
Dynamic healthcare management professional with a strong history of leading teams to success through hands-on coaching and support. Known for improving financial performance, streamlining operations, and boosting patient and staff satisfaction. Skilled at building positive relationships with both leadership and frontline staff, ensuring everyone works toward shared goals. A dedicated leader who thrives on solving problems, developing teams, and strengthening connections across departments. Passionate about supporting community health initiatives and committed to ongoing professional development. Trusted for making sound decisions that drive meaningful results and improve overall organizational performance and client support.
Overview
5
5
years of professional experience
Work History
Client Service Manager
Centria Healthcare
02.2025 - Current
- Attends and participates in meetings, conference calls, and Case Opens as required.
- Regular communication with clients regarding quality of care and general satisfaction.
- Quick resolution of any complaints and issues.
- Communicating with case manager and members of care team to ensure goals are being met.
- Source qualified candidates, conduct interviews and orientations.
- Work with office support staff to ensure proper screening is done on field staff.
- Conduct performance reviews with staff as scheduled or on an "as needed" basis.
- Communicate regularly with Operations Director to keep apprised of new staff, new staff assignments, new clients, upcoming staffing needs, case opens, and discharged clients.
- Performing and documenting any needed disciplinary measures.
- Assist in developing corporate structure and in the creation of policies and procedures.
- Develop and take on projects to improve client service and satisfaction.
- Develop and take on projects to improve employee performance, retention, and satisfaction.
- Ensure compliance with above regulations.
- Complete weekly payroll review for staff members.
Autism Support Coordinator
Easterseals MORC
10.2022 - Current
- Developed and implemented treatment plans for children ages 18 months to 21 years old with developmental disabilities.
- Provided comprehensive case management services tailored to each individual needs.
- Coordinate between school, therapy, and other health care providers to ensure health, wellness, and treatment plan is being followed.
- Promoted a positive work culture that encouraged teamwork and professional development.
- Handled customer inquiries and complaints, ensuring satisfaction with services provided.
- Maintained relationships with clients and their families to provide exceptional care based on their clinical needs
- Assisted families with additional resources, guidance, and compassion to help them thrive
Behavior Health Technician
Star Behaviors Consultants
01.2021 - 07.2022
- Provided direct ABA therapy to children with autism spectrum disorder to increase functional communication skills, decrease maladaptive behaviors and social skills.
- Collected data on child's individual goals to tract and monitor progress to continue to create a person center treatment plan
- Monitored patient behavior and reported significant changes to medical staff.
- Assisted in the development and implementation of individualized care plans for patients.
Education
Master of Science - Healthcare Management
Michigan State University
05.2026
Bachelor of Science - Criminal Justice/Behavioral Psychology
Liberty University
01.2022
Undergraduate Certificate - Criminal Justice
Liberty University
01.2021
Skills
- Problem-solving abilities
- Critical thinking skills
- Database maintenance
- Support services
- Rapport building
- Recruiting and hiring
- Team collaboration
- Customer service management
- Crisis management
- MS office suite
- Client service delivery
- Compliant resolution
- Staff training
Timeline
Client Service Manager
Centria Healthcare
02.2025 - Current
Autism Support Coordinator
Easterseals MORC
10.2022 - Current
Behavior Health Technician
Star Behaviors Consultants
01.2021 - 07.2022
Bachelor of Science - Criminal Justice/Behavioral Psychology
Liberty University
Undergraduate Certificate - Criminal Justice
Liberty University
Master of Science - Healthcare Management
Michigan State University
Similar Profiles
Zaina SrourZaina Srour
Behavior Consultant at Centria HealthcareBehavior Consultant at Centria Healthcare
Susan Thompson-PopeSusan Thompson-Pope
ABA Behavior Therapist at Centria HealthcareABA Behavior Therapist at Centria Healthcare
Andrew DePanicisAndrew DePanicis
ABA Technician at Centria HealthcareABA Technician at Centria Healthcare
Jack ReinhardJack Reinhard
Senior Underwriter at United Wholesale MortgageSenior Underwriter at United Wholesale Mortgage
FRANK MOURTOSFRANK MOURTOS
Director of Operations & Auxiliary Revenue at University Liggett SchoolDirector of Operations & Auxiliary Revenue at University Liggett School