Sierra Gann
Abilene,TX
Summary
Experienced Administrative Specialist with a proven track record in payroll processing, HR policy development, and recruitment cycle management. Proficient in administering benefits programs, conducting performance evaluations, managing complex calendars, and coordinating travel arrangements. Possess strong soft skills in communication, data entry, and office coordination to effectively support organizational goals.
Overview
9
9
years of professional experience
Work History
Administrative Specialist
Enhabit Home Health & Hospice
03.2024 - 04.2025
- Executed bi-weekly payroll processing for a workforce of 70+, maintaining payment accuracy and promptness.
- Managed employee records in accordance with legal standards and company policies.
- Oversaw administration of health insurance, retirement plans, and paid time off benefits.
- Conducted evaluations to enhance employee productivity.
- Assisted in the preparation of reports, presentations, and correspondence by gathering data, conducting research, and proofreading materials.
- Performed routine maintenance on equipment to ensure optimal performance and prevent breakdowns.
Front Desk Receptionist
Resource Care
06.2023 - 03.2024
- Supported patients with necessary administrative forms.
- Facilitated timely check-in by greeting visitors and establishing purpose of visit
- Reviewed documentation for compliance with requirements and accuracy
- Billed correct claims to the proper insurance sources
ER Clerk
Texas Health Resources
01.2023 - 06.2023
- Assisted patients in filling out check-in and payment paperwork.
- Enhanced check-in speed by welcoming visitors and clarifying visit intent.
- Evaluated documentation to ensure compliance with requirements.
- Ensured claims were billed accurately to relevant insurance companies.
- Converted medical paperwork into digital formats for streamlined access.
Intake Specialist
Wise Health System
06.2022 - 06.2023
- Assessed care advancement visit types for admitted patients.
- Assisted in managing work queues to rectify billing errors.
- Handling pre-certifications, insurance eligibility and benefits, and assisting in authorizations for clinical visits
Universal Banker
First National Bank Texas
06.2021 - 06.2022
- Managed the setup of new customer accounts.
- Demonstrating financial expertise, multitasking, and numeracy skills
- Recommending the right solutions for each customer
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Counted cash in register drawer at beginning and end of shift
Patient Services Representative (PSR)
RESOURCE CARE
12.2018 - 07.2021
- Assisted patients in filling out check-in and payment paperwork
- Facilitated timely check-in by greeting visitors and establishing purpose of visit
- Reviewed documentation for compliance with requirements and accuracy
- Billed correct claims to the proper insurance sources
- Scanning medical documents into computerized records
- Reviewed and analyzed insurance claim information and verifications
CCBHC Care Coordinator
PECAN VALLEY CENTER MHMR
07.2020 - 06.2021
- Handling referrals to other facilities
- Double-checking appointment opportunities for patients
- Verifying correct insurances
- Assisting patients with State Documents
- Advocating for patients needs and medical rights
Pharmacy Technician/cashier Sales Associate
CVS PHARMACY
08.2016 - 06.2020
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Verified patient data and billing information to discover and resolve erroneous bills due to issues
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Prepared bills for insurance companies
- Reviewed and verified customer information and insurance provider
Education
HIGH SCHOOL DIPLOMA - undefined
Breckenridge High School
BreckenridgeSkills
- Data entry
- Customer Service
- Documentation Review
- Verbal Communication
- Filing & Organization
- Office Administration
- Employee Orientation
- Event coordination
- Expense reporting
- Scheduling
- Project planning
- Calendar management
Timeline
Administrative Specialist
Enhabit Home Health & Hospice
03.2024 - 04.2025
Front Desk Receptionist
Resource Care
06.2023 - 03.2024
ER Clerk
Texas Health Resources
01.2023 - 06.2023
Intake Specialist
Wise Health System
06.2022 - 06.2023
Universal Banker
First National Bank Texas
06.2021 - 06.2022
CCBHC Care Coordinator
PECAN VALLEY CENTER MHMR
07.2020 - 06.2021
Patient Services Representative (PSR)
RESOURCE CARE
12.2018 - 07.2021
Pharmacy Technician/cashier Sales Associate
CVS PHARMACY
08.2016 - 06.2020
HIGH SCHOOL DIPLOMA - undefined
Breckenridge High School
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