Hi, I’m
Sierra Gaylor
Coeur D'Alene,ID
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
6
years of professional experience
Work History
Beau Monde Exchange
Assistant Store Manager
08.2018 - Current
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Lake City High SchoolCoeur D'alene, ID
High School Diploma
06.2021
Skills
- Employee Scheduling
- Shift Scheduling
- Improve Performance
- Personable
- Time managment
- Team-Building Exercises
- Maintaining positive attitude
- Creating a fun, professional environment
- Verbal and Written Communication
- Problem Solving
- Staff Management
- Pricing and Markdowns
- Customer Service Management
- Sales and Marketing
- Leadership
- Store Opening and Closing
Timeline
Assistant Store Manager
Beau Monde Exchange
08.2018 - Current
Lake City High School
High School Diploma
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