Sierra Gilmore
Tucson,AZ
Summary
Dynamic professional with a proven track record at Hughes Federal Credit Union, adept at leveraging expert knowledge of banking products and innovative solutions to enhance customer service and team performance. Skilled in critical decision-making and effective communication, demonstrated through leading teams at AMC Theatres towards operational excellence and improving theater metrics. Proficient in Microsoft Office, with a strong ability to manage multiple tasks and deadlines.
Overview
7
7
years of professional experience
Work History
Teller I
Hughes Federal Credit Union
Tucson, AZ
09.2022 - Current
- Take part in diverse duties to provide excellent customer service, such as, operate TCRs, balance ATMs and the branch vault, maintain and open new accounts and assist members with their day to day banking needs
- Use expert knowledge of banking products and services to confidently educate members about features, benefits and banking opportunities
- Guide and assist new tellers through navigating daily transactions and proper cash handling techniques.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Guarantee personal station accuracy and accountability by means of balancing and performing batches throughout the day.
Manager
AMC Theatres
Tucson, AZ
06.2018 - 09.2022
- Integrated new employees into the theater with informative and welcoming orientations
- Trained new employees how to operate theater technology and systems as well as how to perform on the floor tasks to ensure peak guest experience.
- Perform analysis on theater metrics for the purpose of creating action plans for improvement
- Coordinated with multiple business units for planning and executing theater operations.
- Worked daily to guarantee the accuracy of cash flow in and out of the theater, with documentation necessary for regular audits.
- Create detailed action plans that identify root causes and solutions to deficiencies in theater operating expenses
- Managed training schedule for employees by scheduling regular shifts to complete mandatory training courses before prescribed due dates.
Sales Associate
Lenscrafters
Ogden, UT
08.2021 - 11.2021
- Utilized a healthcare network system to evaluate individual members healthcare status including their coverage and current deductible
- Provide support to patients in finding the lens/frame combination that best suits their budgets and personal needs
- Maintain products purchased by patients by performing repairs or ordering replacement products
- Attended weekly team meetings to review performance goals and objectives.
Education
Weber State University
Ogden, UTPima Community College
Tucson, AZSkills
- Ability to make critical decisions under pressure
- Communicate effectively with teams
- Proficient with collaborative tools such as Microsoft Office
- Patience and empathy
- Manage multiple tasks that have strict deadlines
Awards
- Teller Star Performer, Hughes Federal Credit Union, Acquired the most sales for the month at home branch.
- Employee of the Month, AMC Theatres, Provided the most meaningful contributions for theater performance for the month.
Timeline
Teller I
Hughes Federal Credit Union
09.2022 - Current
Sales Associate
Lenscrafters
08.2021 - 11.2021
Manager
AMC Theatres
06.2018 - 09.2022
Weber State University
Pima Community College
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