Sierra Glasper
Harrisburg,PA
Summary
As a dedicated Customer Service Representative, my objective is to utilize my exceptional communication skills and customer-focused approach to provide top-notch service to every client. With a proven track record of resolving customer issues and ensuring satisfaction, I am committed to delivering an exceptional experience that exceeds expectations. I am seeking a challenging role where I can apply my skills and contribute to a team-oriented environment.
Overview
9
9
years of professional experience
Work History
Digital Assistant
Hankston Realty
02.2023 - Current
- Conducted thorough market research and analysis to assist sales team in identifying potential leads and developing effective marketing strategies to increase revenue and market share
- Developed and maintained comprehensive database of property listings and relevant market data, using advanced software tools to streamline data entry and retrieval and ensure accuracy and completeness
- Coordinated and facilitated team meetings, leveraging digital tools and resources to enhance collaboration and knowledge sharing among team members and improve overall performance.
Web Content Specialist
Rite at Home
10.2022 - Current
- Successfully uploaded products onto Shopify store, ensuring accuracy of all product details and descriptions
- Implemented streamlined process for uploading and organizing product images
- Collaborated with marketing team to create engaging product titles and descriptions that increased click-through
- Constantly monitored online inventory and updated product availability.
Member Specialist
AAA of Central Penn
07.2021 - 09.2022
- Provided unparalleled support to members by promptly resolving roadside-related issues while effectively promoting AAA products and services
- Offered personalized and engaging customer experiences to ensure satisfaction and loyalty
- Received and managed customer inquiries, service requests, and sales-related transactions via multiple communication channels
- Demonstrated exceptional communication skills and professionalism in delivering top-notch member service
- Assisted in promoting AAA's brand and image by successfully meeting and exceeding performance metrics.
Claims Customer Service Representative
Gallagher Bassett
09.2019 - 06.2020
- Efficiently evaluated and handled customer claims inquiries and statuses within designated timeframes
- Performed accurate documentation and data entry in dynamic call center setting
- Compiled and sorted information to prepare source data for entry into spreadsheets
- Responded to inbound phone inquiries from clients, claimants, and medical providers regarding claims information
- Proactively prevented and resolved issues by exploring alternative solutions for successful resolution.
ATM Dispatcher/Project Coordinator
Essintial Enterprise Solutions
10.2014 - 06.2018
- Handled high volume of inbound and outbound calls, averaging 65+, while effectively managing ATM service projects to meet company metrics and key performance indicators (KPIs) within specified deadlines, demonstrating high level of expertise
- Maintained and updated multiple system dashboards with time-sensitive and accurate information, ensuring achievement of best possible service level agreements (SLAs)
- Served as a knowledgeable and trusted customer service professional, resolving mid-level escalated calls and issues for management, providing quality service resolutions.
Education
Web Design
University of Phoenix
Tempe, AZSkills
- Excellent communication skills
- Customer service-oriented
- Problem-solving abilities
- Team collaboration
- Proficient in data entry and documentation
- Strong organizational skills
- Attention to detail
- Proficient in using software tools for market research and data management
Timeline
Digital Assistant
Hankston Realty
02.2023 - Current
Web Content Specialist
Rite at Home
10.2022 - Current
Member Specialist
AAA of Central Penn
07.2021 - 09.2022
Claims Customer Service Representative
Gallagher Bassett
09.2019 - 06.2020
ATM Dispatcher/Project Coordinator
Essintial Enterprise Solutions
10.2014 - 06.2018
Web Design
University of Phoenix
Similar Profiles
MICHAEL KEENANMICHAEL KEENAN
Real Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock RealtyReal Estate Agent at Innovation Realty / Waybridge Realty / Solid Rock Realty
Matthew McMickleMatthew McMickle
Residential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLCResidential & Commercial Property Management at Hawthorne JC Realty LLC, Hawthorne JC 287 Realty LLC, Hawthorne JC 118 Realty LLC
Scott SmithScott Smith
Residential Realtor at Remax Realty / Keller Williams Realty / EXp RealtyResidential Realtor at Remax Realty / Keller Williams Realty / EXp Realty
Capriel PhinneyCapriel Phinney
Venue Manager at Blank Canvas PAVenue Manager at Blank Canvas PA
Jymere Rucker-CashJymere Rucker-Cash
Daycare Teacher at Sarafani DaycareDaycare Teacher at Sarafani Daycare