Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Griffin

San Antonio,United States

Summary

Dynamic Customer Service Representative with a proven track record at Charter Communications, excelling in conflict resolution and client support. Recognized for enhancing customer loyalty through effective listening and analytical reasoning. Skilled in telecommunications and proficient in computer applications, consistently exceeding performance metrics and improving user experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Charter Communications, Spectrum
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

IBEX Global
09.2021 - 04.2024
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Customer Service Representative

Alorica
01.2018 - 08.2021
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Judson High School
San Antonio, TX

Skills

  • Client support
  • Effective listening
  • Analytical reasoning
  • Efficient data management
  • Customer service expertise
  • Telecommunications proficiency
  • Proficient in computer applications
  • Effective conflict resolution

Timeline

Customer Service Representative

Charter Communications, Spectrum
05.2024 - Current

Customer Service Representative

IBEX Global
09.2021 - 04.2024

Customer Service Representative

Alorica
01.2018 - 08.2021

Judson High School

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