Sierra Griggs
San Bernardino,CA
Summary
Hardworking Customer Service Representative with 10 years of experience working with customers . Trained in project and time management with extensive knowledge of problem solving and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in customer Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Full Time COVID-19 Screener/Healthaide
VA Loma Linda Healthcare System
05.2023 - Current
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Disinfected tools, equipment and surfaces between patients.
- Answered patient inquiries and provided information about healthcare services.
- Took and recorded patients' vital signs, documenting in medical charts.
- Completed necessary reports and documentation on time and to specifications.
- Monitored patient progress and reported changes to healthcare professionals.
Customer Service Representative
Walmart
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Engineering Technician
Sorenson Engineering
06.2019 - 04.2020
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Tracked hours and expenses for each project, detailing each action and charge.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Conducted engineering and detailed experimental tests to collect design data and assist in research work.
Customer Service Associate
American Airlines
06.2015 - 02.2019
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped average of 50 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Bookkeeper
Ralphs Grocery
06.2010 - 06.2015
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Answered constant flow of customer calls with up to 4 calls in queue per minute.
Education
High School Diploma -
Culver City High School
Culver City, CA06.2010
Skills
- Report preparation
- International sales support
- Complaint resolution
- Sales expertise
- Inbound and Outbound Calling
- Money handling abilities
- Medical terminology knowledge
- Good listening skills
- Multi-line phone talent
- Creative problem solving
- Professional telephone demeanor
- Recordkeeping strengths
Timeline
Full Time COVID-19 Screener/Healthaide
VA Loma Linda Healthcare System
05.2023 - Current
Customer Service Representative
Walmart
09.2020 - Current
Engineering Technician
Sorenson Engineering
06.2019 - 04.2020
Customer Service Associate
American Airlines
06.2015 - 02.2019
Bookkeeper
Ralphs Grocery
06.2010 - 06.2015
High School Diploma -
Culver City High School