Sierra Gutierrez
Milton,FL
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
14
14
years of professional experience
Work History
Cashier
52 FSS Club Eiffel
Spangdahlem, Germany
01.2010 - 06.2024
- Proactively handled diverse financial transactions proficiently on the advanced automated system of registers avoiding any possible discrepancies in billing.
- Managed high volume of phone queries from customers related to store functionality, item specifics and ordering process.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
McDonald's
Crestview, FL
04.2015 - 09.2015
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Holiday Helper
GameStop
Crestview, FL
11.2014 - 01.2015
- Assisted customers in selecting appropriate gifts.
- Contributed to shelf stocking, display setup and merchandise organization.
- Delivered exceptional customer service by exhibiting consistently pleasant demeanor.
Cleaner
bliss five star resort cleaning
Destin, FL
07.2014 - 09.2014
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Scrubbed walls to remove scuff marks or stains.
- Replenished amenities such as shampoos, soaps, and lotions in hotel rooms when needed.
Cleaner
Aardvark Cleaning
Destin, FL
06.2014 - 07.2014
- Performed detailed room inspections to guarantee high levels of cleanliness upon guest check-in.
- Handled customer complaints about cleanliness in a timely manner.
- Executed duties including sweeping/mopping floors, vacuuming carpets, and dusting surfaces.
- Maintained hygienic bathroom environment by attending to toilets, sinks, countertops, mirrors and flooring
Bell Ringer
Salvation Army Thrift Store
Crestview, FL
11.2012 - 12.2012
- Maintained a positive attitude towards donors and guests at all times.
- Thanked individual donors for contributions.
- Managed donations from customers and recorded them in an organized manner.
Education
High School Diploma -
Bitburg High School
Bitburg Germany06-2011
Some College (No Degree) - Early Childhood Education
Northwest Florida State College
Niceville, FLSkills
- excellent analytical skills
- outstanding interpersonal skills
- computer proficient
- quick learner
- strong verbal communication
- collaborative team member
- problem solver
- attention to detail
- energetic and organized
- deadline-oriented
- project management
- strategic planning
- skilled multi-tasker
- focused and driven
- dedicated team player
- positive attitude
- active listening skills
- seasoned in conflict resolution
- customer service experience
- ID Verification
- Payment Processing
- Cash Register Operation
- POS Systems
- Cash Handling
- adaptive team player
- Issue Resolution
- Sales expertise
- Flexible and Adaptable
Timeline
Cashier
McDonald's
04.2015 - 09.2015
Holiday Helper
GameStop
11.2014 - 01.2015
Cleaner
bliss five star resort cleaning
07.2014 - 09.2014
Cleaner
Aardvark Cleaning
06.2014 - 07.2014
Bell Ringer
Salvation Army Thrift Store
11.2012 - 12.2012
Cashier
52 FSS Club Eiffel
01.2010 - 06.2024
High School Diploma -
Bitburg High School
Some College (No Degree) - Early Childhood Education
Northwest Florida State College
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