Sierra Hafer
Laurel,DE
Summary
Dynamic Shift Leader with a proven track record at Jersey Mike's Subs, excelling in team leadership and customer service management. Spearheaded training initiatives, enhancing team collaboration and elevating customer satisfaction. Expert in cash handling and problem-solving, significantly reducing discrepancies. Demonstrates exceptional decision-making capabilities and a positive attitude, driving operational efficiency and team motivation.
Overview
1
1
year of professional experience
Work History
Shift Leader
Jersey Mike's Subs
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Nursing
Delaware Technical Community College
DEHighschool Diploma - Chorus
Laurel Highschool
1133 S Central Ave Laurel, DE 19956 United States05.2024
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Decision-making capabilities
- Customer service focus
- Team motivation
- Customer Service Management
- Team Collaboration and Leadership
- Team Supervision
Timeline
Shift Leader
Jersey Mike's Subs
05.2023 - Current
Nursing
Delaware Technical Community College
Highschool Diploma - Chorus
Laurel Highschool
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