Summary
Overview
Work History
Education
Skills
References
Timeline
SeniorSoftwareEngineer
Sierra Haggard

Sierra Haggard

Server
Carson City,NV

Summary

Highly-motivated employee with strong work ethic, adaptability, and exceptional interpersonal skills. I’ve acquired many years of customer service and cash-handling, and am adept at working effectively unsupervised and quickly mastering new skills.

An organized and efficient individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience

Work History

SERVER

OLIVE GARDEN
CARSON CITY, NV
04.2021 - Current
  • Greet guests in a friendly and timely manner.
  • Observe the guests to ensure that I can anticipate when they will need refills and to get an idea of their overall needs.
  • Make suggestions from the menu with the intent of upselling an item when it's appropriate and stay aware of any possible allergies.
  • Perform side work (including setup, sanitization, restocking, and assisting other servers) to help maintain a clean, efficient restaurant.
  • Utilize a POS system to input orders correctly and process cash, debit, credit, and gift card payments accurately.
  • Stay up to date on any changes on the menu in order to provide the guests with the most current and accurate information.
  • Show up to work looking clean and presentable and having a good attitude.
  • Respond efficiently to guest inquiries and complaints in a professional manner.
  • Uphold high standards of sanitation in accordance with health department regulations.
  • Take orders from customers accurately and in a timely manner.
  • Ensure that each guest is served courteously, quickly, and efficiently.
  • Assist in training new servers.
  • Deliver food orders promptly and courteously.
  • Communicate effectively with kitchen staff regarding customer allergies or special requests.
  • Check with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Develop rapport with guests and assist in generating repeat business by providing exceptional customer service.
  • Display enthusiasm and knowledge about restaurant's menu and products.
  • Promote desserts, appetizers, and specialty drinks to optimize sales.
  • Greet customers, answer questions and recommend items to increase profits.
  • Enforce minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Address complaints to kitchen staff and serve replacement items promptly.
  • Provide exceptional and efficient service to high volume of daily customers.
  • Access and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintain polite and professional demeanor to patrons to encourage inquiries and order placements.

DISTRIBUTION PARTNER

STARBUCKS ROASTING PLANT AND DISTRIBUTION CENTER
MINDEN, Nevada
07.2017 - 03.2021
  • Selected products from distribution center according to location, description, and stock number (SKU).
  • Packed boxes according to distribution guidelines, ensuring proper labeling and identification.
  • Sorted, consolidated, and palletized products and load orders for proper shipment.
  • Audited boxes to ensure accuracy, completion, and resolve discrepancies.
  • Cleaned the warehouse to help provide a safe work environment.
  • Understood and demonstrated safety as a core value and complied with all safety procedures, and then reinforced and coached others to do the same.
  • Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
  • Ensured compliance with industry regulations and company policies, including food safety, legality, and quality.
  • Performed other duties as needed in support of business objectives and Starbucks mission and values.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.

OFFICE ASSISTANT

WNC PRESIDENT'S OFFICE
CARSON CITY, Nevada
09.2018 - 12.2018
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, shredding paperwork, and other miscellaneous tasks.
  • Maintained an organized filing system of paper documents and electronic files.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Maintained confidentiality of sensitive information and documents.
  • Conducted research and compiled data for reports and projects, and carried out projects.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Answered telephones, directed calls, and took messages.
  • Delivered messages and ran errands.

MASSAGE THERAPIST

MASSAGE ENVY
CARSON CITY, NV
06.2014 - 03.2017
  • Developed individualized treatment plans by performing pre-massage consultations to assess clients’ needs, preferences, and expectations to address specific health issues, such as muscle pain, injuries, and stress.
  • Addressed client concerns regarding areas of discomfort or pain before beginning a session.
  • Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
  • Provided therapeutic massage treatments to clients, including Swedish massage, deep tissue, and trigger-point massages.
  • Performed quality, therapeutic bodywork to meet clients' needs.
  • Adapted pressure and techniques based on client feedback and tolerance levels.
  • Educated clients on proper post-treatment care such as stretching exercises and drinking plenty of water in order to enhance the effects of the massage and release toxins from the body, as well as recommended follow-up sessions as needed.
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Collaborated with other massage therapists when necessary for client care coordination.
  • Upheld strict confidentiality and privacy standards, respecting client information and personal health data.
  • Created a relaxing atmosphere by using essential oils and soothing music during sessions.
  • Maintained detailed documentation of all treatments provided to clients in order to ensure continuity and effectiveness of treatment plans and care between sessions, and made adjustments as necessary.
  • Maintained a clean and organized work environment while adhering to safety protocols and ensuring all equipment and supplies were sanitized according to health standards.
  • Adhered strictly to all state laws governing massage therapy practice including but not limited to proper draping techniques to ensure clients’ comfort.
  • Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
  • Provided exceptional customer service, addressing any client concerns to ensure a positive experience for every client.
  • Utilized aromatherapy, bio freeze treatment, and other offered therapies to enhance the overall massage experience and promote wellness.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals and increase sales.
  • Restocked treatment space with linens, supplies and sterilized instruments to maintain a professional appearance and sanitization.
  • Cultivated loyal clientele and high rate of referrals based on quality of massage services.
  • Cleaned table and space between appointments to protect client health.
  • Maintained a positive and energetic attitude.

SALES ASSOCIATE

MASSAGE ENVY
CARSON CITY, NV
05.2013 - 08.2015
  • Greeted customers and provided exceptional customer service.
  • Scheduled appointments based on clients’ needs and therapist’s openings.
  • Assisted customers with product selection and helped match them with a therapist that suited their needs.
  • Sold massage memberships to clients.
  • Answered incoming telephone calls to provide store, products and services information, as well as book appointments.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed cashier duties such as processing credit card transactions quickly and securely, accepting payments, issuing receipts and counting money back.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Handled customer complaints in a professional manner.
  • Received, unboxed, and displayed new merchandise shipments on store retail shelves upon delivery and ensured sufficient inventory levels.
  • Assisted in visual merchandising, creating appealing and organized arrangements to capture customer interest and promote sales.
  • Maintained cleanliness of store environment including washing linens, shelves, counters, floors, windows, displays, etc. in order to promote maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained new team members in cash register operation, stock procedures, and customer services, as well as massage therapy knowledge.
  • Described merchandise and explained use, operation and care.

DISTRIBUTION PARTNER

STARBUCKS ROASTING PLANT AND DISTRIBUTION CENTER
Minden, Nevada
10.2011 - 01.2013
  • Selected products from distribution center according to location, description, and stock number (SKU).
  • Packed boxes according to distribution guidelines, ensuring proper labeling and identification.
  • Sorted, consolidated, and palletized products and load orders for proper shipment.
  • Audited boxes to ensure accuracy, completion, and resolve discrepancies.
  • Cleaned the warehouse to help provide a safe work environment.
  • Understood and demonstrated safety as a core value and complied with all safety procedures, and then reinforced and coached others to do the same.
  • Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
  • Ensured compliance with industry regulations and company policies, including food safety, legality, and quality.
  • Performed other duties as needed in support of business objectives and Starbucks mission and values.
  • Provided leadership and guidance to team members while encouraging collaboration across departments.

Education

MASSAGE THERAPY -

CARSON CITY BEAUTY ACADEMY
04.2014

DIPLOMA -

DOUGLAS HIGH SCHOOL
01.2011

Environmental Science/ Psychology

WESTERN NEVADA COLLEGE

Other

Skills

  • Team player
  • Ability to communicate effectively
  • Emotional intelligence
  • Excellent interpersonal skills
  • Attentive to detail
  • Effective time management
  • Possess a high level of integrity
  • Relationship Management
  • Exceptional customer service
  • Cash Handling
  • POS operation
  • Strong Work Ethic
  • Positive and professional
  • Regulatory Compliance
  • Professional Appearance

References

  • MISTY SUMMERS, A.S.S. ADMINISTRATIVE SUPPORT SPECIALIST, BLM, 775-781-3993
  • TERRI PAGE, SENIOR COORDINATOR, STARBUCKS ROASTING PLANT AND DISTRIBUTION CENTER, 775-443-2160
  • COURTNEY WARNER, COCKTAIL WAITRESS, GOLD DUST WEST, 775-690-3544

Timeline

SERVER

OLIVE GARDEN
04.2021 - Current

OFFICE ASSISTANT

WNC PRESIDENT'S OFFICE
09.2018 - 12.2018

DISTRIBUTION PARTNER

STARBUCKS ROASTING PLANT AND DISTRIBUTION CENTER
07.2017 - 03.2021

MASSAGE THERAPIST

MASSAGE ENVY
06.2014 - 03.2017

SALES ASSOCIATE

MASSAGE ENVY
05.2013 - 08.2015

DISTRIBUTION PARTNER

STARBUCKS ROASTING PLANT AND DISTRIBUTION CENTER
10.2011 - 01.2013

MASSAGE THERAPY -

CARSON CITY BEAUTY ACADEMY

DIPLOMA -

DOUGLAS HIGH SCHOOL

Environmental Science/ Psychology

WESTERN NEVADA COLLEGE

Other

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