Sierra Hall

• Added to the growth and development of the international freight forwarding business of TQL Global
• Drove new business by acquiring new clients and expanding new and existing relationships
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution
• Analyzed and studied market data and trends to win business with competitive pricing and service
• Provided customers with inbound and outbound shipping quotes for various modes of transportation including, Full Truck load, Less than Truck load, Drayage, International, Warehousing, Global Air, Global Ocean and Drop Trailer
• Identified and selected reputable and safe carriers for freight services
• Responsible for tracking and tracing shipments from pickup to delivery
• Managed a successful book of business

• Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 20%
• Responded to customer calls swiftly to resolve issues and answer questions
• Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
• Determined client needs and financial situations by listening and scheduling fact-finding appointments
• Calculated premiums and established payment methods for sales

• Boosted revenue by bringing in and cementing relationships with new clients and optimizing the servicing of existing customer accounts
• Introduced higher standards for customer service and increased efficiency by streamlining operations
• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
• Boosted sales numbers with proactive account servicing and diligent relationship-building.
  
  
  

• Assumed responsibility for establishing and maintaining positive customer relationships
• Delivered effective sales strategies that improved the overall production of the bank
• Performed intermediate duties while supporting related branch operational activities and financial services
• Assessed clients' financial situations to develop strategic financial planning solutions
• Trained and directed new hires during department orientation.
  

• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
• Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing and organizing filing system
• Maintained the office database whileretrieving and organizing information for individual employees and clients
• Conducted meetings with formerstudents who completed their residency program at The Ohio State University

• Demonstrated excellent communicationskills while interacting with customers and prospective clients
• Experienced in suggestive sellingwhile handling American Express accounts, products and programs
• Increased regional sales andintroduced new methods for advertising and selling American Express products
• One of the top performers for theBusiness Account Protector program

• Functioned as a third party collectorfor Sallie Mae, Bank of America and other financial institutions
• Recommended and advised debt holders on ways toimprove their credit score
• Consistently hit and exceeded goals
• Followed federal and state laws dealing with debt collection

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