Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sierra Hanes

Fort Worth,TX

Summary

Dynamic professional with extensive experience in the dental field, excelling in claim processing and patient account management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Results-driven professional with solid administrative, customer service, and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front Desk/ Assistant Manager

Brush Dentistry
Saginaw, TX
03.2023 - Current
  • Submitted claims to insurance companies and clearinghouses.
  • Entered Claim payments via Check/EFTs
  • Managed the appeal process for denied claims, providing necessary documentation and follow-up.
  • Tracked overdue payments from insurance companies to ensure prompt reimbursement.
  • Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
  • Verified patient insurance coverage and eligibility for dental services.
  • Updated patient records when necessary due to changes in coverage or benefit levels.
  • Assisted patients in understanding their benefits packages, including co-payments, deductibles.
  • Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.
  • Processed requests for pre-authorization of treatments from providers on behalf of patients.
  • Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
  • Implemented strategies to improve efficiency in the day-to-day operations of the office.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Managed all front desk operations, including phone calls and customer service inquiries.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Hired, trained and monitored new office employees and took corrective action when necessary.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Processed referrals from other healthcare providers when necessary.
  • Prepared treatment plans for patient approval, including cost estimates and payment arrangements. While offering a variety of financing options.
  • Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
  • Assisted with the preparation of documents such as medical histories, insurance forms and consent forms.
  • Greeted and welcomed patients in a friendly and professional manner.
  • Held staff meetings to effectively communicate each others needs and the patients needs

Server

Wing It Cafe
Fort Worth, TX
10.2022 - 01.2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Office Manager/Lead Dental Assistant

SolidSMILES
Lewisville, TX
06.2019 - 05.2023
  • Developed and implemented office policies and procedures.
  • Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
  • Monitored inventory levels and placed orders when needed.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked overdue payments from insurance companies to ensure prompt reimbursement.
  • Verified patient insurance coverage and eligibility for dental services.
  • Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
  • Provided feedback to the dentist regarding any observed changes in a patient's condition during treatment sessions.
  • Instructed patients on proper oral hygiene techniques and post-operative care.
  • Performed administrative tasks such as scheduling appointments and managing patient records.
  • Actively participated in team meetings to discuss workflow strategies for improving productivity.
  • Assisted in the training of new dental assistants by providing guidance on protocols and processes.
  • Marketing to help establish a brand new private dental practice

Client Coordinator

TexInspec
North Richland Hills, TX
08.2017 - 05.2019
  • Handled customer inquiries and resolved complaints to enhance satisfaction.
  • Engaged customers through effective interpersonal skills, fostering positive interactions.
  • Executed marketing procedures to drive brand awareness and customer engagement.
  • Coordinated with Buyers and Sellers agents to schedule home inspections efficiently.

Material Handler

FedEx
Fort Worth, TX
07.2016 - 08.2017
  • Ensured compliance with safety regulations while operating material handling equipment.
  • Investigated discrepancies between inventory records and actual stock on hand.
  • Received and distributed incoming materials to designated areas.
  • Supported other warehouse personnel in completing tasks efficiently.
  • Operated scanners, computers, and other equipment to track orders.
  • Worked with cross-functional teams to achieve goals.
  • Operated a variety of machinery and tools safely and efficiently.

Education

High School Diploma -

Chisholm Trail High School
Fort Worth, TX
05-2015

Some College (No Degree) - Kinesiology

Grayson College
Denison, TX

Skills

  • Claim processing
  • Insurance verification
  • Customer service
  • Patient account management
  • Office administration
  • Problem solving
  • Employee training
  • Time management
  • Appointment scheduling
  • Decision-making
  • Inventory management
  • Relationship building
  • Effective communication
  • Team collaboration
  • Open Dental Software
  • Dental insurance expertise
  • HIPAA compliance
  • X-ray interpretation skills
  • Expertise of payment plans
  • Multitasking
  • Treatment planning
  • X-ray processing
  • Restorative dentistry
  • Patient education

Accomplishments

  • 2025 - Pearl Street Dental Culture Champion

Certification

  • N2O Certified
  • Registered Dental Assistant
  • BLS Certification

Timeline

Front Desk/ Assistant Manager

Brush Dentistry
03.2023 - Current

Server

Wing It Cafe
10.2022 - 01.2024

Office Manager/Lead Dental Assistant

SolidSMILES
06.2019 - 05.2023

Client Coordinator

TexInspec
08.2017 - 05.2019

Material Handler

FedEx
07.2016 - 08.2017

High School Diploma -

Chisholm Trail High School

Some College (No Degree) - Kinesiology

Grayson College

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