Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
AssistantManager
Sierra Hankins

Sierra Hankins

Customer Service Account Manager
Dallas,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Bank Customer Service Specialist/Teller

PlainsCapital Bank
10.2020 - 01.2023
  • Wrote and distributed customer correspondence.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Assisted with loan and utility payments, sending funds to correct destinations and handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.

Customer Service Account Manager

GardaWorld Security
07.2018 - 09.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.

Front Desk Receptionist /Dispatcher

Staszower Towing Service
03.2017 - 06.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

High School Diploma -

Crosswinds Highschool
Grand Prairie, TX
05.2013

Skills

  • Customer Relationship Management
  • Accounts Payable and Accounts Receivable
  • Effective Customer Communication
  • High Net Worth Individuals Marketing
  • Financial Transactions
  • Data Confidentiality
  • Client Rapport-Building
  • Call, Email, and Chat Handling
  • Customer Information Databases
  • Information Retrieval
  • Customer Order Management
  • Accurate Documentation

Certification

  • MRKG 1001 - Customer Relationship Management
  • MRKG 2033 - Principles of Selling
  • ACNT 1335 - Accounting Ethics
  • ACNT 2336 - Financial Statement Analysis
  • ITSC 1370 - Google IT Support Professional
  • POFT 2312 - Business Correspondence and Communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

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Sierra Hankins Customer Service Account Manager