Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Harmon

New Berlin,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Home Health Aid - Manager

Castel-Lane Productions
03.2022 - 11.2023
  • Responsible for hiring, scheduling and overseeing 24-hour care
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to primary physician.
  • Assisted with end-of-life care.
  • Scheduled and coordinated medical appointments.
  • Monitored quality of care provided by home health aides through regular evaluations and feedback sessions, leading to continuous improvement.
  • Developed individual care plans for clients based on specific needs.
  • Defined clear targets and objectives and communicated to other team members.
  • Responsible for personal and business finances.

Customer Service Representative

Circulars Unlimited
05.2017 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues and provided solutions.

Customer Service Associate

Lowes Home Improvement
03.2016 - 05.2017
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.

Education

High School Diploma -

Sherburne-Earlville Senior High School
Sherburne, NY
06.2008

Skills

  • Staff Management
  • Computer Skills
  • Budget Management
  • Needs Assessment
  • Time Management
  • Communication Skills

Timeline

Home Health Aid - Manager

Castel-Lane Productions
03.2022 - 11.2023

Customer Service Representative

Circulars Unlimited
05.2017 - 11.2018

Customer Service Associate

Lowes Home Improvement
03.2016 - 05.2017

High School Diploma -

Sherburne-Earlville Senior High School

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Sierra Harmon