Sierra Harper
Wichita,KS
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Oak and Pie
08.2023 - 06.2024
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Customer Service Representative
T-Mobile
05.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
Medical Receptionist
Schubert Natural Healthcare and Chiropractic
01.2020 - 05.2021
- Transcribed phone messages and relayed to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Education
Associate of Arts -
Butler County Community College
El Dorado, KSHearing Instrument Specialist License - Hearing Aid Fitting And Dealing
Hearing Aid Academy
Salt Lake City, UT09.2024
Skills
- Scheduling proficiency
- Sales and Marketing
- Technical knowledge
- Staff Management
- Operations Management
- Goal-Oriented
- Appointment Scheduling
- Information Security
- Complaint resolution
- Bookkeeping
- Clerical Support
- Customer/Client relations
Timeline
Manager on Duty
Oak and Pie
08.2023 - 06.2024
Customer Service Representative
T-Mobile
05.2021 - 06.2023
Medical Receptionist
Schubert Natural Healthcare and Chiropractic
01.2020 - 05.2021
Associate of Arts -
Butler County Community College
Hearing Instrument Specialist License - Hearing Aid Fitting And Dealing
Hearing Aid Academy