Sierra Harris
Atlanta,GA
Summary
Dynamic and detail-oriented professional with extensive experience in client support and administrative assistance within the past 7+ years. Proven ability to establish strong relationships and negotiate debt resolutions effectively. Proficient in CRM software and Excel, consistently enhancing operational efficiency and delivering exceptional service to clients. Committed to achieving positive outcomes in fast-paced environments.
Authorized to work for any employer in the US.
Overview
7
7
years of professional experience
Work History
Leasing Consultant (Various Apartment Communities)
Essentials Staffing Agency
04.2025 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Provided front-desk support by answering phones, greeting prospective residents, and handling general inquiries.
- Assisted with basic leasing office duties including preparing paperwork and maintaining a clean, welcoming environment.
- Adapted quickly to different property management systems and office protocols at multiple locations.
Assistant Underwriter
State Farm
11.2023 - 02.2025
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Calculate premium rates using electronic and manual methods.
- Prepare reports and documents, improving operational efficiency.
Collections Agent/ Chat Support Specialist
American Credit Acceptance
09.2021 - 11.2023
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Managed high-volume chat, email and phone (inbound) inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
Customer Support Specialist
Humana
09.2019 - 10.2021
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Scheduled health appointments accurately, enhancing patient experience.
- Evaluated insurance policies, providing informed recommendations.
- Assisted in claims processing, ensuring accurate billing.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Administrative Assistant
Dental Home
06.2018 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Scheduled, coordinated and confirmed dental appointments/routine.
Education
High School Diploma -
Morrow High School
GeorgiaSkills
- Client support
- Knowledge of fair housing regulations
- Establishing relationships
- Accurate data entry
- Technical software skills
- Excel proficiency
- Organizational support expertise
- Data gathering
- Administrative assistance
- Client account management
- Proficient in CRM software
- Debt resolution negotiation
- Effective time management
- Detail-oriented analysis
- Critical thinking
Languages
English
Timeline
Leasing Consultant (Various Apartment Communities)
Essentials Staffing Agency
04.2025 - Current
Assistant Underwriter
State Farm
11.2023 - 02.2025
Collections Agent/ Chat Support Specialist
American Credit Acceptance
09.2021 - 11.2023
Customer Support Specialist
Humana
09.2019 - 10.2021
Administrative Assistant
Dental Home
06.2018 - 05.2021
High School Diploma -
Morrow High School
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